Anthem Administrative Guidelines Exam 2023 Questions With Verified Answers

I completed all my training on Friday. When will I know I'm ready to sell? - Answer Only after receipt of the confirmation email should arrive on Monday. Training completed one day should be validated the following business day. What tool does BlueCross provide for you to submit notes taken during the meeting with a prospect? - Answer Cavulus If a member chooses to cancel or withdraw an enrollment application or terminate enrollment in a plan once the enrollment application has been submitted, you as the agent must _______. - Answer Direct the member to contact BlueCross Member Services directly. In what instance are you able to use a P.O. Box on the enrollment form? - Answer You can use a P.O. Box as the mailing address, but the physical address is always required. If a member chooses to have premiums deducted through Electronic Funds Transfer (EFT), how quickly will the first deduction be made from the member's account? - Answer The first month's premium may be deducted from their account within two business days of enrollment acceptance date. If agent John Thomas is assisting member Sherry Jones and would like to be her agent of record, what steps should be taken? - Answer Agent John Thomas contacts the current AOR and requests release of business. The current AOR would then submit consent to If you receive an email inquiry about a Medicare Advantage complaint, you should treat it as _______. - Answer an attempt to gather information to investigate and resolve the complaint What tools are available to you by registering and logging into BlueAccess at ? - Answer All statements are correct When submitting the Scope of Appointment, you should always remember to include your _______. - Answer Five digit agent ID given to you by BCBST When submitting a Medicare Advantage enrollment via Secure Email, which of the following are true? - Answer All statements are correct To what email address would you submit a BlueElite (Medicare Supplement) form? - Answer Indicate which statement is correct when evaluating which items may be added to or removed from the CMS approved sales kits provided by BlueCross? - Answer All statements are correct