WGU Operations Management - C215 Correct 100%(GRADED A+)
Fitness for use - ANSWER How well the product performs for its intended use Support Services - ANSWER quality defined in terms of the support provided after the product or service is purchased Value for Price Paid - ANSWER Evaluation of usefulness vs. price paid Psychological Criteria - ANSWER Focuses on judgmental evaluations of what constitutes product or service excellence. 14 Points for Quality Improvement - ANSWER Created (by Deming) to guide companies in quality improvement stressed managements responsibility for quality. ISO 1400 - ANSWER A collection of the best practices for managing an organization's impact on the environment. ISO 9004:2009 - ANSWER focuses on how to make a quality management system more efficient and effective Kaizen - ANSWER continuous improvement
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