MSSC SAFETY ASSESSMENT Questions & Answers 100% Correct(SCORED A+)

1. An_________ customer is a person or organization that receives services or products in exchange for compensation. a) Internal b) External c) In-house d) Departmental - ANSWERExternal 2. Improving external customer satisfaction is the main objective of __________. a) Customer service department. b) Retired employees c) Maintenance departments d) HR departments. - ANSWERcustomer service 3. Vendors could be considered what type of customer? a) Main b) Substantial c) Internal d) External - ANSWERexternal 4. Customer satisfaction should always be the first objective considered when developing _________. a) Vendors b) New or improved products c) Teamwork d) Training matrix - ANSWERnew or improved products 5. The ________ of the product describes the features requested for the product to perform the tasks for which it was intended. a) Form b) Function c) Cost d) Utilization - ANSWERfunction 6. Product designers should always consider the effects of tooling design and cost during ___________. a) Prototype development b) Process capability studies c) Team kickoff meetings