Customer Service Test questions and answers latest top score.

Customer Service Test questions and answers latest top score. What is a good reason for creating an opening for discussion? - correct know the customer wants What percentage of customers are likely to spend more if the sale associate is helpful? - correct answers.45% What is the ultimate goal as a sales associate? - correct fy the customer What is an example of an open-ended question? - correct answers."what features are important to you" and other questions that aren't one or short answer How would one handle a situation where a customer wants a brand that you don't carry? - correct permission from the customer to show the items you do have that meet his needs How does one project a profession and friendly image based on behaving? - correct ing in a alert and courteous manner What does it mean if a customer walks directly to an item? - correct what they want and would probably appreciate quick, effective service One can determine the customer's needs by gathering information through careful observation and what else? - correct g the customer thoughtful questions