DEVOTED CERTIFICATION 2022

What can our members expect following enrollment? - correct answer All answers listed are correct Devoted Health's Five Core Values are: - correct answer Next generation MA plan, tech platform, strong PCP partnerships, Devoted guides, Devoted Medical Which statement is true about marketing during Pre-AEP? - correct answer Agents can assist prospects in completing paper applications, but cannot solicit or take possession of applications from 10/1-10/14. Jamie, a sales agent with Devoted Health wants to know if a physician is in-network with Devoted for a client, what would be the best method for confirming this information? - correct answer Search on the Devoted Health Provider Look-up tool Dr. Hightower advises Don, a local Sales Agent who represents Devoted Health, that he thinks the Devoted Health HMO MAPD might be a good fit for a number of his patients. Which of his following marketing ideas are compliant for Don and Dr. Hightower to conduct? - correct answer Have Don set up a table outside the practice or any other common area within the provider office with marketing materials describing Devoted Health's plan options. The following is part of Devoted Health's mission to create a world class member experience. - correct answer All listed answers are part of Devoted Health's mission. John, a Sales Agent representing Devoted Health, meets with Mr. Sanchez in his home on October 8, 2021 to present him the 2022 Devoted Health HMO plan. After conducting a fully compliant sales presentation, Mr. Sanchez is ready to enroll and asks John to assist him in completing an enrollment. Because it is Pre-AEP, John informs Mr. Sanchez that he is not permitted to accept his application prior to October 15 and tells him he can assist completing the enrollment form but will leave it with him with a postage pre-paid envelope addressed to Devoted Health for Mr. Sanchez to drop in the mail on or after October 15. Mr. Sanchez agrees, signs the application and dates it October 8, 2021. John completes his section on the enrollment form listing him as the Sales Agent. What date should John enter next to his name under the Initial Receipt Date? - correct answer John should leave the Initial Receipt Date blank since that date confirms the official date Devoted Health receives the enrollment application, and enrollment applications are not permitted to be accepted prior to October 15 - the official start of the AEP. In which of the following settings is a Scope of Appointment form NOT required to be collected? - correct answer A sales seminar advertised in the local newspaper electronically. Which of the following statements regarding the Devoted Health Guide Team is true? - correct answer The Devoted Health Guide Team consists of nurses and service professionals who work together to assist our members better navigate the healthcare system and their Devoted Health plan. Agents are ready to sell for Devoted - correct answer When they receive a Ready-to-Sell email from Devoted stating that they have sufficiently completed Devoted's contracting and certification process. What qualifies an individual to enroll in the Devoted Health plan? - correct answer Must live in the plan's service area, must be eligible for Part A and Enrolled in Part B and must have a qualifying election period Jason is a Sales Agent with ABC Insurance Agency and plans to conduct a Devoted Health HMO MAPD sales seminar at the local coffee shop. Which of the following refreshments are compliant with CMS guidelines for the agent to provide? - correct answer Coffee and orange juice and apples. Which of the following statements violates the Medicare Communication and Marketing Guidelines when stated by a Devoted Agent during a formal marketing presentation. - correct answer "The Devoted Health HMO network has the highest performing PCPs compared to all other Medicare Advantage plans in the area." True or False: Reviewing the benefits-at-a-glance or partial benefits when enrolling a beneficiary is a substitute for reviewing the entire Summary of Benefits. - correct answer False What methods are available for an agent to complete a Scope of Appointment form with a beneficiary? - correct answer All of the answers listed are options for completing a SOA with a beneficiary Which of the following statements regarding Devoted Health members choice of a Primary Care Physician (PCP) is FALSE? - correct answer Can choose a specialist to be their primary care physician. Devoted Health Sales Agent, Missy, has just confirmed that Mrs. Klein receives full low-income subsidy (LIS) benefits in addition to being on Medicare A & B. If she enrolls her in the Devoted Health HMO Prime plan, how much will Mrs. Klein pay monthly in premium to Devoted Health? - correct answer $0