WGU D322 - Introduction to IT Section 7: Business of IT Exam Graded A+

IT governance - ANSWER-The systems of processes that ensures the effective and efficient use of IT to enable an organization to achieve its business goals and add value to key stakeholders in an organization. IT Functions - ANSWER-1. Communication 2. Data Collection and Management 3. Information Security and Management 4. Consumer Relationship and Management 5. Process Improvement IT Function - Communication - ANSWER-IT enables organizations to communicate by phone, email, video conferencing, social media, and many others. IT Function - Data Collection and Management - ANSWER-IT Systems allow an organization to collect, store, manage, and use vast amounts of information. IT tools take raw data and convert it into information for analysis. IT Function - Information Security and Management - ANSWER-The IT department keeps the company's data secure. (Data leaks lead to fines and regulatory action but they can also damage an organization's reputation and business). IT Function - Consumer Relationship and Management - ANSWER-IT is being used to improve how organizations interact with their customers. e.g., CRMs CRMs (Customer Relationship Management Systems) - ANSWER-Track and organize every interaction a company has with current and potential customers, providing data about customers' needs, wants, and behaviors. IT Function - Process Improvement - ANSWER-IT is responsible for designing and implementing tools to improve efficiency. Implementing technologies that automate processes can reduce repetitive human labor and human error. Service Portfolio - ANSWER-Simply list of the services the department offers. The process that helps IT understand how it can best support the underlying business. (where information about all the services that IT plans to offer, currently offers, or used to offer is stored.) Project Management - ANSWER-It is an essential aspect of an IT department as multiple projects run in parallel.