Healthcare Operations Management WGU C429 – PreAssessment Solutions
The support staff of a large urgent care facility sees no career advancement opportunities within the organization. The organization knows it must identify other ways to increase job satisfaction or there will be high employee turnover. Which action can improve job satisfaction in this scenario? -Starting recognition programs -Conducting employee surveys -Providing autocratic leadership -Increasing horizontal communication - ANSWERSStarting recognition programs A hospital's governing board of trustees has asked a hospital administrator to find a solution to numerous compliance issues that have ultimately affected the hospital's performance. Which initial action should the hospital take to address these compliance issues? -Promoting service excellence -Developing a corrective action plan -Encouraging autocratic leadership -Implementing an employee recognition program - ANSWERSDeveloping a corrective action plan The former chief administrator of a health and wellness center is reassigned after the staff lost trust in leadership due to lack of visibility. How can the new chief administrator correct this problem? -By rounding with the staff -By holding meetings with leadership -By implementing a non-monetary employee recognition program -By surveying the employees to determine unresolved problems - ANSWERSBy rounding with the staff
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