PGA PGM Level 3 3.0 Exam with 100% Correct Answers 2023

Recommended guideline a manager should use if an employee's performance differs from the expected? - Correct answer-Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer? - Correct answer-Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task? - Correct answer-Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? - Correct answer-Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? - Correct answer-Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? - Correct answer-Feedback is clear What guidelines apply when a manager uses the supporting strategy? - Correct answerCapable and motivated What guideline is used with the convincing strategy because the employee is resistant? - Correct answer-Help overcome resistance and give resources to do the job What strategy is used by the head pro when requested solutions by his assistant? - Correct answer-Supporting What strategy is used with employees who are experienced but unwilling? - Correct answer-Involving What action increases the chances of finding a solution that satisfies all parties? - Correct answer-Address the problem early During joint problem solving, why is it important to state the problem in relation to the expectations? - Correct answer-To avoid blame What manager behavior is appropriate during termination? - Correct answerConsiderate, clear, decisive