Platform App Builder Exam-Salesforce Fundamentals | questions and answer

Platform App Builder Exam-Salesforce Fundamentals | questions and answer What are the different types of AppExchange use cases? - Generic Functional-Sales, Marketing, Customer Service, HR Industry Specific A sales manager from Universal Containers wants to assign leads that come in from their website to queues. What standard process can the App Builder recommend? - CREATE A LEAD ASSIGNMENT RULE THAT SORTS LEADS INTO QUEUES. In order to delete Opportunities, Universal Containers would like sales reps to submit requests for approval from their sales manager. What can be used to meet these requirements? - APPROVAL PROCESS WITH AN APEX TRIGGER How many assignment rules can be active on Case? - For each rule type, only one rule can be in effect at any time. Universal Containers has limited inhouse development resources, but would like to support online payment processing for its products. What is the recommended solution to meet this requirement? - Install a third-party App from AppExchange. Download AppExchange Packages permissions to install and uninstall packages. Account - Accounts can be created in Salesforce to store information about companies and individuals Contact - A Contact in Salesforce represents an individual associated with an account Lead - A Lead is a prospect that can be converted into an account, contact, and opportunity Campaign - A Campaign object is used to store information about a marketing effort such as a seminar Opportunity - Opportunities are used to store information about and track sales deals in progress Case - The Case Object can be used to store customers' questions, feedback, or issues Solution - A Solution represents the description of a customer's issue and its resolution User - A User Record is created to allow a person to log into Salesforce and access information What are the differences between Classic and Lightning? - -Classic No Activities Tab Activities are created and viewed from the related record Lightning: A Task List view is available Tasks can be created from the List View What is the difference between Declarative and Programmatic Tools? - Declarative: Clicks Limited Dev Budget Low Maintenance Short TimeFrame Not rely on govt. limits