Patient Safety IHI Module PS 105 Responding To Adverse Events Answers Latest Updated & Approved

when an error occurs, which of the following is generally the proper order of prioritization? care for the patient, communicate with the patient, report to all appropriate parties, check the medical record Which of the following is true regarding communication about adverse events with patients? open communication with patients can assuage caregivers’ feelings of guilt. According to researchers, which of the following is a common reason why caregivers choose not to communicate when something bad happens? they fear disapproval If you are responsible for the initial communication with the patient about the error, which of the following should you be sure to do? speak clearly and directly When an error occurs, which of the following is generally the proper order of prioritization? Care for the patient, communicate with the patient, report to all appropriate parties, check the medical record. When discussing the event with Mrs. Bernardo, the most appropriate initial comment would be: “How is your pain?” Why is it important for Janice to apologize to Mrs. Bernardo for the delay in her pain medication? An apology is needed to maintain provider-patient trust. Which one of Aaron Lazare’s four components of an apology is missing in Janice’s apology? Reparation