ORGANIZATIONAL BEHAVIOUR CHAPTER 1-4 CORRECTLY ANSWERED

ORGANIZATIONAL BEHAVIOUR CHAPTER 1-4 CORRECTLY ANSWERED What is an Organization? - CORRECT ANSWER-a consciously coordinated social unit, composed of a group of people, that functions on a relatively continuous basis to achieve a common goal or set of goals What is Organizational Behavior? - CORRECT ANSWER-a field of study that looks at the impact of individuals, groups, and structure have on behavior within an organizations for the purpose of applying such knowledge toward improving an organization's effectiveness. What does OB examine? - CORRECT ANSWER-is applied to: - jobs - work - absenteeism - employment turnover - productivity - human performance - management What is empowerment? - CORRECT ANSWER-- giving people responsibility for what they do Effectiveness - CORRECT ANSWER-the degree to which an organization meets the needs of its clientele or customers - the achievement of goals Efficiency - CORRECT ANSWER-- the degree to which an organization can achieve its ends at a low cost - the ratio of effective work output to the input required to produce the work Max & Max video on empowerment - CORRECT ANSWER-- Both max' were trained at the top of there class and at a high level of work but their boss was not using both of the max' to the best of their ability. Instead their boss was limiting their ability which ended up with both the max' to not feel empowered that they were able to perform their job like they had been trained for Opens Systems Approach Model - CORRECT ANSWER-Inputs - raw materials - human resources - information - financial resources - equipment Organization (transforming inputs to outputs) - subsystems Outputs - products/services - employees behaviors -profits/losses - waste/pollution wanting the positives to outweigh the negatives Contingency Approach - CORRECT ANSWER-an approach taken by OB that considers behavior within the context in which it occurs Perception - CORRECT ANSWER-The process by which individuals organize and interpret their impressions in order to give meaning to their environment Factors that influence perception - CORRECT ANSWER-The Situation - time - work setting - social setting The Target - novelty - motion - sounds - size - background -proximity - similarity The Perceiver - attitudes - motives - interests - experience - expectation Stereotyping - CORRECT ANSWER-judging someone on the basis of one's perception of the group to which that person belongs to Attribution Theory - CORRECT ANSWER-the theory that when we observe what seems like atypical behavior by an individual, we attempt to determine whether it is internally or externally caused Self- Fulfilling Prophecy - CORRECT ANSWER-a concept that proposes a person will behave in ways consistent with how he or she is perceived by others Halo Effect - CORRECT ANSWER-drawing general impressions of an individual on the basis of a single characteristic Contrast Effect - CORRECT ANSWER-the concept that our reaction to one person is often influenced by other people we have recently encountered Projection Bias - CORRECT ANSWER- Johari Window - CORRECT ANSWER- Personality - CORRECT ANSWER-the stable patterns of behavior and consistent internal states that determine how an individual reacts to and interacts with others The Dark Triad - CORRECT ANSWER-- a group of negative personality traits consisting of Machiavellians, narcissism, and psychopathy Machiavellians - CORRECT ANSWER-the degree to which an individual is pragmatic, maintains emotional distance, and believes that ends can justify means Narcissism - CORRECT ANSWER-the tendency to be arrogant, have a grandiose sense of self-importance, require excessive admiration, and have a sense of entitlement Psychopathy - CORRECT ANSWER-the tendency for a lack of concern for others and a lack of guilt or remorse when one's actions cause harm Self-monitoring - CORRECT ANSWER-a personality trait that measures and individual's ability to adjust behavior to external, situational factors Big 5 Personality Factors - CORRECT ANSWER-- a personality assessment model that taps five basic dimensions including: extraversion, agreeableness, conscientiousness, emotional stability, openness to experience Extraversion - CORRECT ANSWER-a personality factor that describes the degree to which a person is sociable, talkative, and assertive In a job - more likely to lie in a job interview - a project dominant when working on a job - exceed in jobs with interpersonal interactions because they are able to understand social interactions Agreeableness - CORRECT ANSWER-a personality factor that describes the degree to which a person is good-natured, cooperative, and trusting In a job - they are better liked within an organization - engage in citizenship Behavior - have lower levels of career success Conscientiousness - CORRECT ANSWER-a personality factor that describes the degree to which a person is responsible, dependable, persistent, and achievement oriented In a job - greater effort and persistence - more drive and discipline - better organized and good at planning - have a higher performance - enhanced leadership - and last long in a job Emotional stability - CORRECT ANSWER-a personality dimension that characterizes someone as calm, self-confident, and secure (positive) vs. nervous, depressed, and or insecure (negative) In a job -less negative thinking and negative emotions - less hyper-vigilant - high job and life satisfaction - lower stress levels Openness to experience - CORRECT ANSWER-a personality factor that describes the degree to which a person is imaginative, artistically sensitive, and curious In a job - constantly learning - very creative - more flexible Myers- Briggs Personality Indicator - CORRECT ANSWER-a personality test that taps four characteristics and classifies people into 1 of 16 personality types Extraverted/Introverted - CORRECT ANSWER-Extraverted - outgoing, sociable, and assertive Introverted - quite and shy E/I - measures where we direct our energy when dealing with people and things Sensing/Intuitive - CORRECT ANSWER-Sensing - practical, prefer routine and order Intuitive - look at the big picture S/I - looks at how we process information Thinking/Feeling - CORRECT ANSWER-Thinking - use reason and logical to handle problems Feeling - rely on personal values and emotions T/F - looks at how you approach controversy Emotional Labour - CORRECT ANSWER-when an employee expresses organizational desired emotions during interpersonal interactions Emotional Dissonance - CORRECT ANSWER-inconsistency between the emotions an individual feels and the emotions he or she shows Emotional Intelligence - CORRECT ANSWER-The ability to detect and to manage emotional cues and information Emotional Intelligence Model - CORRECT ANSWER-- Self-Awareness - Social Awareness - Self- Management - Relationship Management Self- Awareness - CORRECT ANSWER-- accurate self assessment - confidence - emotional self awareness Social Awareness - CORRECT ANSWER-- organizational awareness - able to read social cues in those around them - exhibit empathy