AMP Exam #2 (Possible Questions with Accurate Answers)

Act (TRAF) correct answers keep info requiring your quick personal action; prioritize into what's important/urgent Management model correct answers a belief or viewpoint about what a manager should do; these change as societal values change Rational Goal Model correct answers the first management model; ($); *criteria* = productivity and profitability, *means-ends* = clear direction leads to productive outcomes, *action imperative* = compete, *emphasis* = goal clarification, rational analysis, and action taking; *culture* = market Internal Process Model correct answers the second management model; *criteria* = stability and continuity, *means-ends* = routinization leads to stability, *action imperative* = control, *emphasis* = defining responsibility, measurement, documentation; *culture* = hierarchy Human Relations Model correct answers *criteria* = commitment and cohesion, *means-end* = involvement results in commitment, *action imperative* = collaborate, *emphasis* = participation, conflict, resolution, and consensus building; *culture* = clan Open Systems Model correct answers *criteria* = change and adaptability, *means-end* = continual adaptation and innovation lead to acquiring and maintaining external resources, *action imperative* = create, *emphasis* = political adaptation, creative problem solving, innovation, and change management; *culture* = adhocracy Competing Values Framework correct answers effective managers and organizations must simultaneously embrace the apparently competing values associated with all four foundational management models; effective managers from this perspective may not be successful in organizations that only operate through one or two of the foundational models Dimensions (CVF) correct answers Flexibilty/Control, Internal/External Cognitive complexity correct answers appreciate the values and weaknesses of each of the four fundamental management models Behavioral complexity correct answers acquire and use multiple competencies associated with each model; dynamically integrate competencies from each model based on the situation Action Imperatives correct answers collaborate, create, control, compete Collaborate (managerial competencies) correct answers upper-left quadrant of CVF model; represents Human Relations Model; depends on creating and sustaining commitment and cohesion; understand self and others, encourage open/respectful communication, mentor/develop individuals, lead/manage groups and teams, manage conflict - encourage constructive conflict, discourage destructive conflict