ASQ Pre-Test. Q&A 2023

Which of the following quality gurus is credited as the Father of Statistical Quality Control, or SQC? A. Walter F. Shewart B. Dr. W. Edwards Deming C. Joseph M. Juran D. Kaoru Ishikawa - Answer- A. Walter F. Shewart The factory system is a product of the Industrial Revolution in Europe. How was quality guaranteed during this era? A. By marking flawless goods with a special mark or symbol B. Through laborer skill and supplemented by audits and inspections C. Using statistical techniques to see whether a process is stable and in control D. By focusing on improving all organizational processes through the people who used them - Answer- B. Through laborer skill and supplemented by audits and inspections The US response to Japanese market gains, emphasizing not only statistics but approaches that embraced the entire organization, became known as what? A. Company-Wide Quality Control, or CWQC B. The Pareto Principle C. Total Quality Management, or TQM D. Statistical Quality Control, or SQC - Answer- C. Total Quality Management, or TQM Which of the following quality gurus is generally credited with developing the concept of "total quality control" during the late 1940s? A. Joseph M. Juran B. Philip B. Crosby C. Taiichi Ohno D. Dr. Armand V. Feigenbaum - Answer- D. Dr. Armand V. Feigenbaum Which of the following quality gurus first advised organizations to concentrate on the vital few problem sources and not become sidetracked by those of lesser importance? A. Joseph M. Juran B. Kaoru Ishikawa C. Philip B. Crosby D. Dr. W. Edwards Deming - Answer- A. Joseph M. Juran Which of the following is the best definition of quality in a restaurant setting? A. A server provides menu options in response to a customer request B. The table, chairs, dishes, and utensils are clean and unbroken C. A server delivers food that matches the menu description D. The food arrives within a reasonable timeframe - Answer- C. A server delivers food that matches the menu description W