Basic Security Training (BST) – JIBC 2023/24

The regulatory agency responsible for investigating public complaints against SPs or security agencies is what? - ANSWER-Security Programs Division, Ministry of Justice The term __________ refers to a skilled practitioner who is effective, organized, competent, and businesslike. - ANSWER-Professional All interactions with emergency services must be documented in the SP's notebook. The SP should make particular effort to record his or her assessment of the level of service provided by the agency. (TRUE/FALSE) - ANSWER-False Which agencies provide emergency medical response services? - ANSWER-Fire, and BC Ambulance Service When protecting against hazards resulting from human actions, one thing that an SP can do is to assist police with information during the investigation of a crime. (TRUE/FALSE) - ANSWER-True What is the core function of security personnel? - ANSWER-To protect people and property from various types of hazards. To whom does public security provide service? - ANSWER-All members of the public As part of a customer service orientation, an SP must provide media representatives with all the information they need regarding an incident at the location. (TRUE/FALSE) - ANSWER-False The term __________ means recognizing one's moral duties and obligations. - ANSWER-Ethics The term __________ refers to internalized inaccurate beliefs about people. - ANSWER-Stereotype What steps are involved in incident response? - ANSWER-1. Assess 2. Plan 3. Act 4. Reassess SPs should assess an individual based on the person's _________. - ANSWER-Actions The term __________ refers to the way people conduct themselves. - ANSWER-Deportment What are the three elements of a customer service orientation? - ANSWER-1. Appearance