CDM Final Exam Questions & Answers Solved 100%

The foodservice department started the year with 20 employees; three have left. What is the turnover rate? - Answer 15% Calculate the FTEs for the department per week that has 6 full time employees, 4 half-time employees, and 3 part-time employees (10 hr/week). Assume 40 hours is full time. - Answer 8.75 A job analysis can help the CDM determine: - Answer The number of positions needed to complete assigned tasks What is the first task the CDM would do in the process of staffing? - Answer Forecast the personnel needs of the department The CDM wants you to list the skills needed by an employee working in the snack shop. What resource would they use to determine this? - Answer Job description for this job To assure employees understand there is a need for them to be flexible in their jobs, the CDM should: - Answer List "other duties as assigned" on the job description Which of the following would be the best choice for cross-training to give greater flexibility in staffing? - Answer Cross-train cafeteria staff to work on the trayline Once the staffing patterns and job analysis is complete, what is the next step? - Answer Matching skill sets needed to employee's skills What is the best way to ensure the scheduled hours will be within budget? - Answer Match the budgeted FTE for the department A facility has lain off five employees because of downsizing. The Federal Unemployment Tax Act states that: - Answer The employees will receive unemployment checks and part of the funds will come from the facility's routine unemployment tax Can the CDM specify that the receiving clerk has certain physical abilities? - Answer Yes, these abilities are essential to performing the work Which question may the CDM ask during the interview process? - Answer Have you ever been convicted of a felony? The regulations of the Equal Employment Opportunity Commission govern facilities that employ how many staff? - Answer 15 or more The 1967 Age Discrimination in Employment Act protects employees who are: - Answer 40 or older A facility policy on sexual harassment should include which of the following? - Answer The formal complaint procedure for the employee The requirement to provide overtime pay comes from: - Answer The Fair Labor Standards Act The Americans with Disabilities Act allows asking an applicant to have a medical exam: - Answer After the employment has been offered When you are doing reference checks, it is important to: - Answer Use a standard form to ask for dates of employment and reason for leaving What is the greatest advantage of following the checklist during the orientation of a new employee? - Answer A checklist will assure that all areas in the orientation are covered The first step in planning training is: - Answer Determine the need for training The CDM has been asked to help present an all staff inservice about HIPAA. What would be the best way to present that training? - Answer Develop the inservice as a series of roll plating following the HIPAA regulation While inventorying the cooler, the CDM notices raw chicken stored above roast beef. What should the CDM do first? - Answer Use the opportunity to immediately train employees about the correct way to store raw meat It is important that the CDM provide annual training and as needed on which subject? - Answer Sanitation and safety An easy way for foodservice staff to receive training is: - Answer Use web-based training programs during slack times What is the best source of information on sanitation and safety to use in training? - Answer State and local health departments After a demonstration, an employee should: - Answer Practice with coaching and feedback What does the term cross-training mean? - Answer Employees are trained to proficient on more than one job When would adjustments have to be made to add more staffing hours? - Answer If the census in the facility increases above normal One FTE is equal to how many hours for one year? - Answer 2080 A shift schedule allows: - Answer The beginning and ending times for all positions necessary to put meals out What is the advantage of creating a split shift? - Answer Hours can be scheduled when they are needed