State farm auto external claim Resource Certification Exam Questions and Answers Latest update 2023/2024 | Latest Update (GRADED)

An insured's 2 year old dodge caravan with 14,000 miles involved in a flood loss resulting in damage to the transmission. The transmission is replaced with a recycled part. The original factory warranty is 6 years/ 60,000 miles. What is State Farms promise of customer satisfaction on the recycled transmission? A.)As long as you own your vehicle B.)One year C.)The length of time the OEM would have warranted its new replacement transmission or the remainder of the automobile manufacture's warranty- Whichever is longer D.)At least one year or for the duration of the existing manufacturer's warranty E.)Limited lifetime warranty - correct answer The length of time the OEM would have warranted its new replacement transmission or the remainder of the automobile manufacture's warranty- Whichever is longer What is State Farms promise of customer satisfaction on recycled sheet metal? A.)For as long as your own your vehicle B.)One year C.)For at least as long as the OEM would have warranted its new replacement part. D.)For at least one year or the duration of the existing manufactures warranty. E.)Limited lifetime warranty - correct answer For as long as your own your vehicle Which 3 procedures must be followed each time a State Farm estimate is written using aftermarket/non-oem parts? 1.Claim file log notes documenting the parts use 2.Estimator Fact documented with part type 3.Red Stamp the original copy of the estimate and file copy 4.Attach the non-OEM equipment replacement part information form to the estimate that is given to the vehicle owner 5.Obtain prior approval from the owner 6.Print disclosure on the bottom of the estimate 7.Explain the use of other than new OEM parts to the vehicle owner 8.Give the customer the Non-Original equipment and recycled parts, State farms promise to you brochure. - correct answer 4,7,8 State farm auto external claim Resource Certification Exam Questions and Answers Latest update 2023. State farm auto external claim Resource Certification Exam Questions and Answers Latest update 2023. On most vehicles, would "restore corrosion protection" be an acceptable line item allowance on an estimate requiring ONLY the replacement of the outer roof panel? Yes or No - correct answer No over all regardless of needed or not When preparing an estimate on a customer vehicle, you note the refinish time (computer generated) for the hood is 3.8 hours. You feel this is excessive. Per State Farm guidelines, its acceptable to adjust this time. T or F - correct answer False You're preparing an estimate on a customer's vehicle that requires refinishing of the hood and right front fender only. The hood is the first panel listed on the estimate. According to most collision estimating guides, would refinish overlap the applicable on the hood? Choose the most correct statement. State farm auto external claim Resource Certification Exam Questions and Answers Latest update 2023. State farm auto external claim Resource Certification Exam Questions and Answers Latest update 2023. A.)Overlap would not be applicable on the hood refinish time as it's the first major panel. A refinish overlap deduction would be applicable to the fender refinish time as it's an adjacent major panel.