MNB1601

South Africa Airways (SAA) strives for low variability in respect of times of scheduled departures to various destinations. Lower variability is the positive result of doing things _________________ . - right every time The inputs-process-output elements of the value chain is also known as the _____________ . - transformation model Which one of the following represents an input for an airline which makes transformation possible? - Pilots and cabin crew Which one of the following represents an input for an airline which is transformed? - Passengers Which one of the following represents an output for an airline? - Passengers at new destinations Which one of the following represents the transformation process of an airline? - Change of location of passengers Airports such as OR Tambo International must be able to deal with a short waiting tolerance as passengers experience most value-adding activities first-hand. Passengers should be able to collect baggage from terminals in a reasonable time period. This refers to the _____________ of output. - visibility Which one of the following is a characteristic of a service produced by a service provider such as OR Tambo International? - Labour intensive Identify the correct operational process used by BMW, a motor vehicle manufacturer. - Mass process The different processes required to manufacture the new Toyota Prius are arranged in consecutive order and the layout is adapted to the Prius. This is known as the ____________________ layout. - product Financial bonuses, such as the one offered to Derby employees for teamwork and productivity, is an example of which kind of compensation? - Rewards The Marketing Director was of the view that Derby should be moving towards a plan to introduce a system of employee empowerment. This plan is a recognised employee motivational strategy. Which one of the following options is also an employee motivational strategy that Derby could use? - Job design To facilitate employee involvement, Derby may make use of _____________ which represent work groups that take over the responsibility from management for solving quality problems. - quality circles Most modern approaches to work motivation are based on process theories. In this regard, intention plays a key role in motivated behaviour. Which one of the following options is the most common form of intention in the work place? - Goals Zanele is the personal assistant of the Director of Ntseli Mining Incorporated. She has been feeling demotivated as she has recently learned that other staff members, with smaller workloads than her own, are receiving the same resources and rewards that are allocated to her. Zanele feels that this allocation is unfair given her current workload. Which component of organisational justice is described here? - Distributive justice Arabang, the Director of Ntseli Mining Incorporated, realises that Zanele is feeling demotivated. In order to improve her motivation, he decides to not only increase her salary to accurately reflect the work she does for him, but also to provide her with a new title: Executive Administrative Officer. This is an example of which factor of Herzberg's two-factor theory? - Hygiene factor According to which method are jobs compared according to the demands they make on the employee? - Factor-comparison A successful Human Resource (HR) manager will attempt to obtain as much value as possible from development programmes. Which one of the following statements is correct regarding the value to be gained from development programmes? - The HR manager undertakes follow-up studies to determine if the training programmes have had the desired effect. Mareth is the owner of a very artistic clothing line and is passionate about developing her staff. She has developed an intensive training and development program for all her employees which consists of away-from-the-job training and development. If the goal of the method being used is to analyse interpersonal problems and to develop human relations skills, which method has she chosen? - Role playing Catherine is the human resource manager at Sparta Training Academy. She is compiling a document which details the knowledge, skills and abilities relevant to one of the positions opening up in the academy. With which component of human resource planning is Catherine busy? - Job specification Heineken's new strategy, Brewing a Better Future, primarily focusses on sustainability by looking to reduce its water usage and CO2 footprint. Which principle of the marketing concept is addressed by focussing on sustainability and the environment? - The principle of social responsibility Heineken and SABMiller recently joined forces with three other beer giants to promote beer's versatility. This is an obvious attempt by the major beer producers in the world to grow generic beer consumption (primary demand) in the face of new competitive products. If the satisfaction of consumer needs and demands is ignored this can have serious financial implications for the enterprise. This is known as which principle of the marketing concept? - The principle of consumer orientation The four marketing variables, known as the marketing mix, combine to form the market offering. Decisions about the use of the four Ps result in the marketing _____________ which is directed at specific consumers in a specific environment. - strategy Mondi is one of the main researchers at Info Gate, an international marketing research company. Before commencing with a new research project, Mondi will first look for historical data, compiled for other studies, to determine if any of the research objectives at hand can be achieved. Which type of data will Mondi require? - Secondary data At the end of each research project, Mondi must 'tell the story' of the research project. It is necessary for him to communicate the knowledge and findings of the research study in an understandable and scientific manner. Which tool will Mondi use to do this? - A research report After being encouraged by his girlfriend, Archie buys an entire range of new facial care products targeted at men. However, before he starts to use the products his girlfriend breaks up with him and Archie throws away the products, unused. This is an example of an/a ____________ of consumer behaviour. - overt act There are four influences in any organisational buying decision. Which one of the following is one of these influences? - The environment Hashim is the marketing manager of Pens Galore. Sales have steadily been declining and Hashim is suspecting that their pens are being marketed to the wrong consumer market. He has decided to start from scratch by looking at marketing segmentation. What should Hashim do next if he has already identified the needs of the consumers in the market? - Group the identified needs into homogeneous subgroups. Hashim must also be aware that, in order for segmentation to be meaningful, certain criteria must be met. Which one of the following represents a requirement for meaningful market segmentation? - The segment must be identifiable and measurable. Cosmetic samples that will be distributed to consumers are a form of ___________. - sales promotion Which one of the following equations would IBM have used to calculate the company's profit or loss? - Income - cost Which one of the following equations would Microsoft have used to calculate their revenue (income)? - Price x units sold Zanele is the financial manager at Brophy and Associates. She is busy compiling the financial statements to present to the board. Which one of the following financial statements will be used to present the capital structure of Brophy and Associates? - The statement of financial position Which one of the following items would NOT contribute to shareholders' interest? - Capital gains tax ________________ is the ability of the business to satisfy its short-term obligations as they become due. - Liquidity Kaniki is the financial manager at Eat Fast, a popular take-away restaurant in Pinetown. He is busy looking at the cost-volume-profit relationship of their very popular bunny chow dish and has the following information available: Sales price: R12 per dish Variable cost: R8 per dish Total fixed cost per annum: R100 000 Number of meals made and sold per year: 30 000 What is the estimated profitability of Eat Fast's bunny chow dish? - R20 000 The present value is the amount that can be ___________________________ . - invested today at a given interest rate i per period in order to grow to the same future amount after n periods Nomvula is the secretary of a labour union at Goliath National Mine in Uganda. He has requested that the financial manager send him the latest financial ratios. Why would Nomvula be interested in the financial ratios of the mine? - He has need of the information with the view to salary negotiations. Inventories should be kept to provide for risks involved in purchasing from far away suppliers. Which one of the following is a disadvantage of too much inventory? - Losses in terms of depreciation. If Toyota moves away from the JIT system and decides to incorporate a new computer-assisted system which is used to maintain minimum inventory levels, they would make use of the ______________ system. - materials-requirements planning Tebogo is the purchasing and supply manager at Cross Pharmacy, a large national chain of pharmacies. One of his key performance areas is managing the purchasing and supply function for the future. In this regard, Tebogo is responsible for safeguarding materials provisions and the development of supplier sources. Tebogo is responsible for which level of purchasing and supply planning? - Strategic level Tebogo has secured a contract with a French beauty brand for the exclusive distribution of their products in South Africa. To facilitate the distribution of these products in South Africa, Tebogo (who is situated at Cross Pharmacy's headquarters) will be responsible for all of the purchasing. This arrangement will not influence the purchasing of other beauty brands stocked by the pharmacies and each branch will continue to manage their own purchases. Which type of purchasing and supply structure is described here? - A combination of centralised and decentralised purchasing and supply functions ______________ allocate the responsibility for buying a specific material or service to a specific person. - Specialist groups Mavis is the marketing manager for Mars Plastics. She is serving on a cross-functional purchasing team for the company's toy division. The team includes members from the finance department, the purchasing and supply department and Mars Plastic's main toy supplier, Kidz R Us. Which one of the following would be a reason for Kidz R Us to be included in the crossfunctional team at Mars Plastics? - New product development In order to assess the management performance of the cross-functional team on which Mavis serves, Mars Plastics has put together an evaluation sheet. Which one of the following options would be included in the evaluation sheet used for management performance? - The adequacy of performance appraisal Mankhubu, the purchasing and supply manager, also serves on Mavis's cross-functional team and is responsible for the assessment of the purchasing and supply activities of the team. Which control point should Mankhubu use when looking at the effectiveness of inventory-holding? - Calculating inventory turnover Which one of the following is the most general method of describing quality? - Specification For which of the following reasons is operations management important to the business? - Operations management is important because it can contribute to an increase in the productivity of the business, it can help the business satisfy the needs of its customers/clients more effectively, and it can also be a decisive factor for the general reputation of the business. Which of the following are positive results obtained from the application of the operations management guidelines? - Positive results obtained from the application of the operations management guidelines are higher quality, lower costs, greater adaptability, and better service. Which one of the following statements is incorrect concerning the classification of operations processes in manufacturing businesses? - Continuous or repetitive systems represent operations systems in which the output volume is low but reflects more variety. Which of the following statements about the basic layout types used in the design of operations processes are correct? - Regarding the basic layout types which may be adopted in the design of the operations processes, fixed position layout and cellular layout are correct.