C207 WGU - Section 4 - Quality Management Basics Questions With Complete Solutions

A SIPOC diagram helps you manage quality in which of the following ways? correct answer: It helps you understand how process elements fit together. Your quality management processes should monitor ________. correct answer: both the products you make and the processes you use to make them Quality management correct answer: A total commitment by everyone in an organization to improve the quality of procedures and products by reducing waste, errors, and defects. Quality management principles correct answer: Meeting customers expectations - customer service, constant improvement in employee participation Statistical process control relies on _________ to analyze results. correct answer: metrics What is quality management? correct answer: an approach to uncover customer needs and expectations and to adjust work to meet those needs to the highest extent possible What is the PDCA cycle used for? correct answer: to gather