WGU C215 Operations Management PVDC Final (with Complete Solutions)

Which definition is used for quality, evaluates how well a product performs its intended function? correct answers Fitness for use 14 points for quality improvement correct answers Which total quality management (TQM) process was developed to stress management's responsibility for quality? ISO 9000 correct answers Set of international standards on quality management and quality assurance, critical to international business -TQM process consists of 13 published standards and guidelines -Like when joint commission shows up at the hospitals Checklist correct answers A list of common defects and the number of observed occurrences of these defects. scatter diagram correct answers a plot of two variables showing whether they are related Control Chart correct answers A graph that shows whether a sample of data falls within the common or normal range of variation. mean correct answers A statistical measure of central tendency, or average, based on dividing a total by the number of individual cases. assignable causes of variation correct answers -Causes can be identified and eliminated -e.g. poor employee training, worn tool, machine needing repair common causes or random correct answers Stuff you cannot identify -Random causes that we cannot identify, unavoidable Cpk measures correct answers How close one is to a target and how consistent one is with the average performance. -How closely it measures Six Sigma correct answers Technical tolls and people involvement The empirical rule, 3 standard deviations. This is 3 sigma's. 6 sigmas and you are almost at 100% DMAIC DMAIC (Define, Measure, Analyze, Improve, Control) correct answers a six sigma process that outlines the steps that should be followed to improve an existing business process define stage correct answers includes the voice of the customer and value stream