BMZ ACADEMY
BMZ ACADEMY
@061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
THE EFFECT OF PERFORMANCE MANAGEMENT AT UMFOLOZI LOCAL
MUNICIPALITY AS A TECHNIQUE TO IMPROVE SERVICE DELIVERY
MANDATE
MODULE CODE: HRPUB83
NAME OF STUDENT:
STUDENT NUMBER:
ASSIGNMENT
YEAR: 2023
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
Table of Contents
CHAPTER 1: INTRODUCTION AND PROBLEM STATEMENT ...................................... 5
1.1 Introduction ................................................................................................................. 5
1.2 Background to the research........................................................................................ 6
1.3 Problem of the study ................................................................................................... 7
1.4 Aim of the study .......................................................................................................... 8
1.6 Objectives of the study ............................................................................................... 8
1.6 Research questions ................................................................................................ 8
1.7 Research design and Methodology ............................................................................ 8
1.9 CONCEPTUAL ANALYSIS......................................................................................... 9
1.10 Conclusion .............................................................................................................. 13
CHAPTER 2: LITERATURE REVIEW ............................... Error! Bookmark not defined.
2.1 INTRODUCTION ........................................................ Error! Bookmark not defined.
2.2 Introduction of Performance management in public sectorError! Bookmark not
defined.
2.3 LEGISLATIVE FRAMEWORK THAT GUIDES PERFORMANCE
MANAGEMENT ................................................................. Error! Bookmark not defined.
2.3.1 Public service act 103 of 1994 .............................. Error! Bookmark not defined.
2.3.2 White Paper on the Transformation of the Public Service, 1995Error! Bookmark
not defined.
2.3.3. The Constitution of the Republic of South Africa, 1996Error! Bookmark not
defined.
2.3.4 White Paper on Transforming Public Service Delivery (Batho Pele) of 1997 Error!
Bookmark not defined.
2.3.5 Local Government Municipal Systems Act 32 of 2000 (MSA)Error! Bookmark
not defined.
2.4 PRINCIPLES OF PUBLIC ADMINISTRATORS (FUYOLISM)Error! Bookmark not
defined.
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY
@061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
THE EFFECT OF PERFORMANCE MANAGEMENT AT UMFOLOZI LOCAL
MUNICIPALITY AS A TECHNIQUE TO IMPROVE SERVICE DELIVERY
MANDATE
MODULE CODE: HRPUB83
NAME OF STUDENT:
STUDENT NUMBER:
ASSIGNMENT
YEAR: 2023
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
Table of Contents
CHAPTER 1: INTRODUCTION AND PROBLEM STATEMENT ...................................... 5
1.1 Introduction ................................................................................................................. 5
1.2 Background to the research........................................................................................ 6
1.3 Problem of the study ................................................................................................... 7
1.4 Aim of the study .......................................................................................................... 8
1.6 Objectives of the study ............................................................................................... 8
1.6 Research questions ................................................................................................ 8
1.7 Research design and Methodology ............................................................................ 8
1.9 CONCEPTUAL ANALYSIS......................................................................................... 9
1.10 Conclusion .............................................................................................................. 13
CHAPTER 2: LITERATURE REVIEW ............................... Error! Bookmark not defined.
2.1 INTRODUCTION ........................................................ Error! Bookmark not defined.
2.2 Introduction of Performance management in public sectorError! Bookmark not
defined.
2.3 LEGISLATIVE FRAMEWORK THAT GUIDES PERFORMANCE
MANAGEMENT ................................................................. Error! Bookmark not defined.
2.3.1 Public service act 103 of 1994 .............................. Error! Bookmark not defined.
2.3.2 White Paper on the Transformation of the Public Service, 1995Error! Bookmark
not defined.
2.3.3. The Constitution of the Republic of South Africa, 1996Error! Bookmark not
defined.
2.3.4 White Paper on Transforming Public Service Delivery (Batho Pele) of 1997 Error!
Bookmark not defined.
2.3.5 Local Government Municipal Systems Act 32 of 2000 (MSA)Error! Bookmark
not defined.
2.4 PRINCIPLES OF PUBLIC ADMINISTRATORS (FUYOLISM)Error! Bookmark not
defined.
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
