Business of IT - Applications - C846

Business of IT - Applications - C846 dependent on - Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - Who developed ITIL? Strategy - Which service lifecycle stage is considered to be the core of the lifecycle? Customer - Someone who buys goods or services. The customer of an IT service provider is the person or group that defines and agrees on the service-level targets. Core Service - A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). Enabling service - A service that is needed in order to deliver a core service. Enhancing Service - A service that is added to a core service to make it more attractive to the customer. Function - A team or group of people and the other resources or tools that are used to carry out a process or process activities. IT Service - A service provided by an IT service provider. An IT service consists of a combination of information technology, people, and processes. Outcome - The result of carrying out an activity, following a process, delivering an IT service, and so on. The term is used to refer to intended results, as well as to actual results. Process - A structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs. Service - A means of delivering value to customers by facilitating the outcomes customers want to achieve, without the ownership of specific costs and risks. Service Management - A set of specialized organizational capabilities for providing value to customers in the form of services. True - True or false: Measurement and metrics are part of the five major aspects of service design. False - True or false: People, process, products, and partners are four principles used to manage strategic outcomes. True - True or false: Service management systems and tools are part of the five key aspects of service design.