TEST BANK FOR HUMAN RELATIONS, 6TH EDITION, LOWELL LAMBERTON, LESLIE MINOR-EVANS.

TEST BANK FOR HUMAN RELATIONS, 6TH EDITION, LOWELL LAMBERTON, LESLIE MINOR-EVANS 1. The skill or ability to work effectively through and with other people is known as human relations. TRUE Learning Objective: 01-01 Define human relations. 2. An average performer at a workplace with good human relations skills often appears better to others than other average performers. TRUE Learning Objective: 01-01 Define human relations. 3. Poor human relations skills can make an otherwise able person seem like a poor performer. TRUE Learning Objective: 01-02 Explain the importance of human relations in business. 4. The two sets of behaviors now considered the most important for new job applicants are communication skills and human relations abilities. TRUE Learning Objective: 01-02 Explain the importance of human relations in business. 5. The ability to work with people is not an essential skill in e-commerce as there is no face-to-face interaction with the customers. FALSE Learning Objective: 01-02 Explain the importance of human relations in business. 6. Small businesses feel pressure to meet the high international standards of the foreign market, and of the huge multinational companies that dominate the economy. TRUE Learning Objective: 01-03 Discuss the challenges of human relations as these factors affect success in business. 7. Generation Y is characterized by middle-aged adults who find themselves pressed for time and finances to support their own children along with their aging parents and parents-in-law. FALSE Learning Objective: 01-03 Discuss the challenges of human relations as these factors affect success in business. 8. Human relations depends significantly on ordinary good sense and judgment. FALSE Learning Objective: 01-04 Identify what the study of human relations does not include. 9. In the workplace, the key to top performance and high-quality work is healthy self-esteem. TRUE Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace. 10. Without trust, mutual respect is meaningless. TRUE Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace. 11. If your self-esteem is too fragile, you will have little energy left for cultivating mutual respect. TRUE Learning Objective: 01-05 Describe the areas of emphasis for human relations in today's workplace. 12. Self-disclosure is the knowledge of how you are being perceived by others