Hospitality Management Exam 2 with Complete Solutions

Lagest hotel chain number of locations - ANSWER-Best Western Largest hotel chain number of rooms - ANSWER-Marriott First Franchise in the US - ANSWER-Ritz Carlton 1907 New York City Management Contract in the US - ANSWER-Responsible for the rapid growth in the hotel industry since the 1970s Management Contracts are the basics Two organizations that rate hotel - ANSWER-American Automobile Association Mobile Travel Guide American Automobile Association - ANSWER-Uses diamond ratings Less than 2% of hotels are 5 diamond The "best" hotels - ANSWER-The oriental hotel in Bangkok Marriott bought Westin hotels and the 31 other brands - ANSWER-TRUE Time share - ANSWER-Fastest growing segment of the U.S. travel and tourism industry Revenue per Available room (RR AR) - ANSWER-Room Revenue/ # Available Rooms Rack Rate - ANSWER-Published Rate- the highest rate the hotel would like to get for the room Room Occupancy Percentage (ROP) - ANSWER-Rooms Occupied/Total rooms available Average Daily Rate (ADR) - ANSWER-Total Rooms Revenue/ Total # of Rooms Sold Responsibilities of the Front Office - ANSWER-Sell and up sell rooms Hotel Departments room division - ANSWER-House Keeping- most employees Room service - ANSWER-Not ver profitable