Hospitality Final Exam with Complete Solutions

Pineapple - ANSWER-What has been a symbol of hospitality for centuries? Hospitality - ANSWER-This is any organization that provides food, shelter, recreation, and other services to people away from home. False - ANSWER-True or false: Hospitality just has to do with hotels. Management - ANSWER-This has to do with planning, organizing, staffing, leading, and controlling. Hospitality management - ANSWER-Planning, organizing, staffing, leading, controlling resources to create positive experiences and values for all stakeholders Moments of truth, choice, return on investment - ANSWER-In hospitality management, in terms of guests: we must manage the "__ __ __", and in terms of team members: be the "employer of __" in terms of investors, give appropriate ___ __ _- (ROI) E - ANSWER-Which of the following is true regarding employment in hospitality? A. provides opportunities to work and travel anywhere in the world B. offers a broad variety of career paths and opportunities C. provides opportunities for creativity D. requires hard work in order to be successful E. all of the above Hotel, Restaurant, Institutional, Management - ANSWER-Hospitality, Travel, and Tourism - What do each of the letters stand for? - HRIM commercial, foodservice, non-commercial, foodservice - ANSWER-The ____ ___ segment of hospitality, travel, and tourism includes: fine dining, casual dining, family, QSR The __ ___ segment of hospitality, travel, and tourism includes: on-site/institutional (schools, health care, B&I) Quick Service Restaurant - ANSWER-What does QSR stand for? lodging - ANSWER-The ___ segment of hospitality, travel, and tourism includes rooms (full service, limited/select service), F&B, sales/meeting/convention recreation - ANSWER-The ___ segment of hospitality, travel, and tourism includes clubs, gaming, attractions, stadiums/arenas, entertainment, festivals, community parks travel - ANSWER-The ___ segment of hospitality, travel, and tourism includes air, rail, coach, auto, limo, cruises, agents foodservice - ANSWER-Which segment of hospitality, travel, and tourism is biggest? on-site foodservice, hotel general manager - ANSWER-Which segment of hospitality, travel, and tourism has the most structured work schedule? full-service restaurants, hotels - ANSWER-Which segment of hospitality, travel, and tourism has the greatest prestige? Foodservice - ANSWER-Which segment of hospitality, travel, and tourism on average, has the fastest career advancement? travel - ANSWER-Which segment of hospitality, travel, and tourism gives you the chance to travel? recreation - ANSWER-Which segment of hospitality, travel, and tourism gives you the opportunity to work outdoors? all - ANSWER-Which segment of hospitality, travel, and tourism gives you the opportunity to help others? all - ANSWER-Which segment of hospitality, travel, and tourism gives you the chance to be with others/provide service? C - ANSWER-The organization representing all SHM students at Penn State is: A. PSHS - Penn State Hospitality Services B. PSHFS - Penn state Housing and Food Services C. PSHRS - Penn State Hotel and Restaurant Society D. AH&LA - American Hotel and Lodging Association E. NRA - National Restaurant Association demographics, multicultural, supply - ANSWER-What are the 3 forces that affect growth and change in the hospitality industry? 1. _____ and the changing population 2. valuing and managing a ___ clientele and workforce 3. ____ Baby boomers - ANSWER-born , range in age from 49-67, represent 26% of the population, are in their "high income" years and are driving much of the economy, and represent a large share of overall spending on foodservice, lodging, travel, and recreation