McDonald's crew trainer Questions And Answers

observe correct answer: •Acknowledge individual did well •describe mistake w/ examples •ask for feedback on what cause problem •explain how mistake affects Demonstrate the correct way correct answer: •model appropriate behvoirs •ask them to demonstrate right •provide feedback Agree on what will change correct answer: •ask for commitment •offer support and assistance Follow up correct answer: •observe them •correct mistakes properly •compliment and reward Utilize established methods of communication between crew trainees and managers correct answer: •check where you train •communicate where you train with shift manager •fill post evaluation after training Use be here now principles correct answer: •be accessible and attentive •pay attention to details •stay focused •make eye contact