APCO T/F questions with correct answers

The term PSAP stands for public safety access point - correct answer False Professionalism is defined by who you are, what you do, and how others perceive you - correct answer True Ethics involves an individuals personal, professional, and organizational rules of conduct - correct answer True The three primary fields of public safety communications are law enforcement, fire service, and emergency management - correct answer False The term vital services defines the primary functions or tasks of public safety communications systems - correct answer True Telephone books, maps, and cross reference directories are examples of PSAP informational resources. - correct answer True A policy is a guide to action and a procedure is a guide to thinking. - correct answer False All non verbal communication requires face to face communication. - correct answer FAlse A question that can't be answered yes or no is an open ended question. - correct answer True Restating a speakers main points in your own words is applying the active listening technique of reflecting feelings. - correct answer False Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. - correct answer False