3CX Academy, Intermediate Certification |
60 Questions with 100% Correct Answers |
Verified | Latest Update
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - -No
-Certificates in PFX format are single files containing the certificate and the private key.
- -True
-Is there a way to add a company phonebook contact from the 3CX client - -Yes
-You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A new call
comes into this Ring Group. If extension A does not answer the call after the configured
"Ring Time" the call will be forwarded to the "Destination if no answer" - -False
-The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone
it receives. - -True
-In general, calls from a Queue to an IP phone will never leave a missed call
notification. - -True
-On an existing 3CX installation, if you want to change the public FQDN but keep the
same license key, you must take a backup with all options except "Include License Key &
FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and
enter the new FQDN with the old license key. - -True
-When custom prompts are used during the announcement of the Digital Receptionist,
the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - -False
-Can a range of dates be defined as a Holiday? - -Yes
-All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - -True
, -STUN is a method enabling deskphones to discover their public IP address and port
mapping of their internal SIP port. - -True
-In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full
Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14
backup -> finish the V15 installation. - -True
-Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition"
license. Can extension 100, by any means, only log out from Queue A as an active agent
but not from Queue B? - -No
-The default backup folder set during the installation in Windows is C:\ProgramData\
3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder deleted without
warning along with all its contents? - -Yes
-An extension is part of a ring group. This extension has switched its profile to DnD and
has been configured to redirect all calls to the extension, to voice mail. Will all calls to
the ring group also be redirected to the voicemail of the user? - -False (No)
-If you choose to use your own public FQDN during the 3CX installation, can you use a
wildcard certificate, if it covers the FQDN you want to use? - -Yes
-As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the
remote location where the SBC is located nor on the firewall in front of 3CX. - -True
-Chat messages across the users of a group can be blocked by unticking the right "Can
Chat with group members." - -False
-Voice mailbox greetings can be different based on the user's profile status. - -True
-A caller connected to a Digital Receptionist can directly dial the extension number of a
user and will directly be transferred to that extension. - -True
-When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user
must enter the Extension Number and voicemail PIN. - -True
-Every extension in 3CX can have its own personal web meeting URL. - -False
-The order of added extensions in a Ring Group does not matter regardless which "Ring
Strategy" is used by the Ring Group. - -False
60 Questions with 100% Correct Answers |
Verified | Latest Update
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - -No
-Certificates in PFX format are single files containing the certificate and the private key.
- -True
-Is there a way to add a company phonebook contact from the 3CX client - -Yes
-You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A new call
comes into this Ring Group. If extension A does not answer the call after the configured
"Ring Time" the call will be forwarded to the "Destination if no answer" - -False
-The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone
it receives. - -True
-In general, calls from a Queue to an IP phone will never leave a missed call
notification. - -True
-On an existing 3CX installation, if you want to change the public FQDN but keep the
same license key, you must take a backup with all options except "Include License Key &
FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and
enter the new FQDN with the old license key. - -True
-When custom prompts are used during the announcement of the Digital Receptionist,
the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - -False
-Can a range of dates be defined as a Holiday? - -Yes
-All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - -True
, -STUN is a method enabling deskphones to discover their public IP address and port
mapping of their internal SIP port. - -True
-In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full
Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14
backup -> finish the V15 installation. - -True
-Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition"
license. Can extension 100, by any means, only log out from Queue A as an active agent
but not from Queue B? - -No
-The default backup folder set during the installation in Windows is C:\ProgramData\
3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder deleted without
warning along with all its contents? - -Yes
-An extension is part of a ring group. This extension has switched its profile to DnD and
has been configured to redirect all calls to the extension, to voice mail. Will all calls to
the ring group also be redirected to the voicemail of the user? - -False (No)
-If you choose to use your own public FQDN during the 3CX installation, can you use a
wildcard certificate, if it covers the FQDN you want to use? - -Yes
-As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the
remote location where the SBC is located nor on the firewall in front of 3CX. - -True
-Chat messages across the users of a group can be blocked by unticking the right "Can
Chat with group members." - -False
-Voice mailbox greetings can be different based on the user's profile status. - -True
-A caller connected to a Digital Receptionist can directly dial the extension number of a
user and will directly be transferred to that extension. - -True
-When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user
must enter the Extension Number and voicemail PIN. - -True
-Every extension in 3CX can have its own personal web meeting URL. - -False
-The order of added extensions in a Ring Group does not matter regardless which "Ring
Strategy" is used by the Ring Group. - -False
