SSA Academy 2019 flashcards Questions and Answers

SSA Academy 2019 flashcards Questions and Answers Postal Service employees operate under the mandate to protect and preserve the mail placed in its: A violation of the security and sanctity of the mail is: The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: The type of communication that can enhance or contradict messages is: The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is: For a mailpiece to be considered a flat-sized mailpiece it must pass the: Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service? Successful sales transactions occur when the Sales and Services Associate (SSA): What is the most positive way to impact customer perception of the Post Office? The US Postal Service is the only delivery service that reaches: An organized workstation creates a more _______ workplace