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Exam (elaborations)
Sales and services associate academy Test with correct solutions
Preview 3 out of 17 pages
Sales and services associate academy Test with correct solutions theft Destruction or damage of mail Delay of mail Opening SSDA Lobby assistant LSSA & lead sales service associate Postmaster /manager Other sales and service associate Supervisor USPIS (US Postal Inspection Service) Perception. Six retail moments that matter What is the post offices primary purpose? How do we build customer relationships? Demeanor Confidence Communication Verbal communication Non-verbal communication Non-verbal cues Active listening Five essential elements of active listening S.O.L.E.R. Clarifying Successful transaction G.I.S.T.
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