WGU INTRODUCTION TO COMMUNICATIONS C464: COMPETENCY 2|UPDATED&VERIFIED|GUARANTEED SUCCESS

What is the definition for self-disclosure? The act of disclosing personal information to others What is the definition of the Johari window? Relationship between self-disclosure and self-awareness What are the 4 parts to Johari window? 1.) Open: things you know about yourself and others do to 2.) Hidden: things you know about yourself BUT keep hidden to others 3.) Blind: things we aren't aware about ourselves BUT can be seen by others 4.) Unknown: unknown to you or others Social penetration theory can be disclosed which in two ways? 1.) Breadth: range of topics on which disclosure is happening 2.) Depth: significance of information being disclosed What is the definition of FIRO? Focusing on how relationships meet inclusion, control and affection needs What are the 4 components to FIRO? 1.) Fundamental 2.) Interpersonal 3.) Relationship 4.) Orientation What are the 4 stages of relational development? 1.) Initiating 2.) Intensification 3.) Maintenance 4.) Termination First stage (initiating stage) of relational development Using communication to initiate encounters with people we are interested in Second stage (intensification stage) of relational development Purpose period of communication intended to move the relationship into greater intimacy and commitment Third stage (maintenance stage) of relational development The behaviors hat partners in interpersonal relationships use to keep their relationship stable, satisfying and in good repair What are the 3 dialectical tensions? (maintenance stage) Tensions that exists between two competing and contradictory but related - "push/pull" - connection/ autonomy - predictability/ novelty - openness/ privacy 6 relationship maintenance strategies 1.) Positivity 2.) Openness 3.) Assurance 4.) Shared connections 5.) Tasks 6.) Understanding Forth stage (termination stage) of relational development Successfully, exiting a relationship that no longer works - come to explicit agreement - create distance - end on a positive note What are the 3 contextual barriers to competent listening? 1.) Message complexity 2.) Communication overload 3.) Physical noise - noisy distraction (ex: TV, ringtones, alerts, side conversations, traffic) What is the definition of contextual barrier? Obstacles to listen efficiently What are the 3 personal barriers for competent listening? 1.) Multitasking and preoccupations 2.) Bias and judgement 3.) Passivity - ability to comprehend and retain information What are 5 listening skills for competent communicators? 1.) Set up others to listen effectively 2.) Are careful about their self-talk 3.) Prepare to listen and concentrate on others messages 4.) Encourage others to talk 5.) Listen actively, not passively What is the definition of interpersonal communications Verbal and nonverbal transaction that takes place between two independent individuals with a relationship What is the definition of a small group? Any number of people gathering together, sharing high levels of commitment to their shared objective What is the definition of team communication? Characterized by its cohesiveness, carefully selected membership, goal-orientation, high performance and synergy What are 3 ways in which teams might become ineffective? 1.) Group thing: a teams overwhelmingly motivation to agree and reach consensus and failure to critically evaluate the tasks or alternative plans and solution 2.) Social loafing: one or more members exert little to no effect 3.) Bad apple effect: impact of having one ineffective member What are the 4 criteria for a high performing team? 1.) Goal orientation and purpose 2.) Shared accountability 3.) Rules, roles, and sanctions 4.) Collaboration What are 3 positive roles individuals take on a team? 1.) The ability to break larger projects into smaller ones and delegate tasks 2.) Individuals with a diverse set skills and specialization 3.) Plentiful, determining if a team is actually necessary is essential What are 3 negative roles individuals take on a team? 1.) Group think and social loafing can hinder the effectiveness of a team 2.) Tasks that require a great deal of knowledge and specialization in one specific area should not be appointed to teams 3.) It is important to pinpoint hidden agendas and redefine everyone's personal goals for the benefit of the team What are the 4 phases of team building? 1.) Forming: Identify primary objectives 2.) Storming: Team members may openly disagree with one another about who is going to do what, the definition of the team's goals, and what processes will work accomplishing those goals 3.) Norming: Resolving their conflicts and assume their roles in functional 4.) Performing: accomplishing the teams