Apm #2: Application Portfolio Management (Apm) Cis Exam Servicenow|Updated&Verified|Guaranteed Success

What are four (4) APM processes to overcome challenges? -Classify (based on business functions) -Measure (by gathering metrics) -Analyze (based on metrics) -Plan (by analyzing app categories) What are four (4) key solution components of APM? - Application Classification - Applications Assessment Framework - Reports and Dashboards - Integration with other applications What are the tables Installed with APM? -Application Bubble Chart [apm_bubble_chart] -Application Service Risk (on TPM) [sn_apm_tpm_business_service_risk] -Application Category [apm_application_category] -Application Category Group [apm_application_category_group] -Application Family [apm_application_family] -Indicator [apm_metric] -Indicator Score [apm_app_indicator_score] -Scoring Profile [apm_application_profile] -Profile Indicator [apm_application_profile_indicator] -CI Score [apm_app_score] -Business Application [cmdb_ci_business_app] -Application Service Software Model [sn_apm_tpm_service_software_model] -Goal Contribution Target [goal_contribution_target] -Demand Action [apm_idea_action] -Risk Parameter (in TPM) [sn_apm_tpm_risk_parameter] -Risk Parameter Score [sn_apm_tpm_risk_param_score] -Software Model Risk (TPM) [sn_apm_tpm_software_model_risk] ***What is Application Classification in APM? -Classifying applications into groups and categories. Identify relationships and redundancies between the applications more easily. Build a complete applications inventory and map the apps to the business functions. -New CI Class (business application) which extends the base CMDB CI. -The configuration items used in APM are related by establishing a CMDB relationship with one another. -Business Application Business Capability Application Service What is an Application Business Process and how can you use to hierarchy? -A business process is a method of related structured tasks performed to accomplish a specific application service. The business capabilities of a business application can be modeled as a business process. -Business process or capability hierarchy is an ordered grouping of business processes in a hierarchical fashion. For example, L0 and L1 processes. How are Demands used in APM? Use a demand as a step to identify cost saving opportunities on the applications and to meet the target. The strategy that you associate with the demand action decides the strategy for the application. What are the two types of relationships between Business Capabilities and Business Applications Relation and/or Reference condition to create relationships and references between CIs and their related items The relation between a business capability and business application must always be of type [provided by::provides] What are three (3) Problems organizations have that lead them to look at APM? 1. Too many applications to Maintain and Support 2. Technical Gaps Supporting Business Capabilities 3. Identifying Technology Risks (in terms of what software supporting those applications may be coming to End of Life) What is included in the IT Business Management (ITBM) Suite? Application Portfolio Management - Application Portfolio Financial Management -Financial Modeling Project and Portfolio Management -Demand -Resource Management -Project Portfolio -Project Financials -Time Card Agile Delivery Execution -Agile Development -Test Management ***What is Technology Portfolio Management? The underlying technologies of the business applications used in your business enterprise have a shelf life that must be actively managed and diligently monitored to track their versions and lifecycle. **Use the timeline view of the Technology Portfolio Management to track their dates and thereafter create a demand or a project to upgrade or retire them.** The technology of a business application is also known as a software model. A software model is a specific version or configuration of a software. What are the stages of a ServiceNow Implementation 1. Initiate 2. Prepare 3. Create 4. Transition 5. Close Governance recommendations to direct clients to follow: Roles/Responsibilities: -Identify which roles are responsible for the application data -Delegate ownership of data to different stakeholders Periodic data certification: -APM OOB capability to assign data certification tasks to application owners -Using this, application owners get assigned tasks at a set frequency to validate application info. What is the Applications Assessment Framework? You can create indicators and score profiles based on which you can assess your applications. Application indicators are business metrics that help derive application scores. - Indicators to assess the application across dimension such as cost, quality, risk, user satisfaction, and business alignment. - Common indicators from ServiceNow applications like Financial Management for costs, ITSM for support issues, PPM for investment details. What are the five (5) Reports and Dashboard component in APM? -Application Landscape Dashboard -Application 360 Dashboard -Application Assessment Dashboard -Application Strategy Recommendation (bubble chart) -Applications Rationalization Roadmap ***How does APM integrate with other applications? PPM/PPS: - Track execution of strategic goals and recommendations - Assess planned investments for applications Financial Management: - Assess applications costs and associated breakdowns. ITSM: *- Assess the incidents, problems, and changes for the applications** Service Administration: - Generate assessment questionnaires to a user or user group who use the business application and can assess its performance