CPI Training Test 2023.
CPI Training Test 2023. all behavior is a form of communication - ANSWER True The Directive Staff approach is a response to which Crisis Development Model behavior level? - ANSWER Defensive When a person is in a tension reduction, what is an appropriate response? - ANSWER Re-establish the relationship Which of the following statements best describes rational detachment? - ANSWER Remain professional by managing your own behavior and attitude Precipitation factors are underlying reasons for behavior - ANSWER True You can influence the crisis by controlling another persons attitude. - ANSWER False What is something to keep in mind when listening with empathy? - ANSWER Give your undivided attention The Supportive Stance is managing your position, posture, and proximity in relation to the person in crisis - ANSWER True Nonverbal communication includes which of the following? - ANSWER Body Language When a person asks a question you perceive as challenging (such as "Who do you think you are?) the recommended response would be to_____ - ANSWER Downplay the challenge.
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