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Summary Mne3701 Assignment 06 Semester 1 2023

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, Interview with James Klein (Founder of eTech)




Question 1

When to Delegate

Businesses require some kind of HR function as soon as they hire their first
employee. But beyond basic concerns such as running accurate payroll and
following the law, small companies depend on their owners for success in ways that
go far beyond administration.

The time to begin delegating usually occurs sometime around the hiring of employee
No. 10. However, they don't base that estimate on any kind of formula. Rather, they
say, it's around this time that an organization's leaders discover their time can be
spent more advantageously on other things.

"The owner should always delegate when their time can be spent better elsewhere,"
said James Klein, a small-business consultant based in Atteridgeville, Pretoria.
"Especially early on, they need to focus on the secret sauce of the business and
delegate the rest."

James Klein said his company realized they needed help with HR around the time
they hired their 15th employee. Until then, James had been handling issues like

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