Healthcare Management 1-4 Questions and Answers 2023

Healthcare Management 1-4 Questions and Answers 2023 Direct Care Settings Provide care directly to a patient, resident or client who seeks services from the organization, "Provision of Care" Non-Direct Care Setting Not directly involved in providing care to persons needing health services, support the care of individuals through products and service made available to direct care settings. (home health care, pharmacist, medical equipment sales) Internal Domains of Health Services Administration Staffing, Budgeting, Quality Services, Patient Ratification, Physician Relations, Financial Performance, Technology, New Service Development External Domains of Health Services Administration Community Demographics/Need, Licensure, Accreditation, Regulations, Stakeholder Demands, Competitors, Medicare and Medicaid, Managed Care Organization/insurers Definition of Management The process comprised of social and technical functions and activities, occurring within organizations for the purpose of accomplishing predetermined objectives through human and other resources. Managers work through others to accomplish organizational goals. Management function Planning This function requires the manager to set a direction and determine what needs to be accomplished. It means setting priorities and determining performance targets. Management function Organizing The overall design of the organization to the specific division, unit, or service for which the manager is responsible. (work assignments) Management function Staffing Acquiring and retaining human resources. Developing and maintaining the workforce through various strategies and tactics. Management function Controlling Monitoring staff activities and performance, and taking the appropriate actions for corrective action to increase performance. Management function Directing Initiating action in the organization through effective leadership and motivation of and communication with subordinates. Managerial Competencies CONCEPUTAL SKILLS Those skills that involve the ability to critically analyze and solve complex problems. 1) a manger conducts an analysis of the best way to provide a service. 2). Manger determines a strategy to reduce patient complains regarding food service Managerial Competencies TECHNIAL SKILLS Those skills that reflect expertise or ability to perform a specific work task. 1). A manager develops and implements a new incentive compensation program for the staff. 2). A manger designs and implements modifications to a computer based staffing model. Managerial Competencies INTERPERSONAL SKILLS Enable a manager to communicate with and work well with other individuals regardless of whether they are peers, supervisors or subordinates. 1). A manger counsels an employee whose performance is below expectation. 2). A manager communicates to subordinates the desired performance level for a service for the next fiscal year. Unit/Team Management The expertise of the manager at this level involves managing others in terms of effectively completing the work through task interdependence. includes assigning work tasks, review and modification of assignments, monitoring and review individual performance and caring out the management functions described perviously. Organizational Management Managers must work together as part of the larger organization to ensure organizational-wide performance and organization viability. Measures of Performance: Collection of information for the purpose of understanding current performance and seeing how performance changes or improves over time. Measures: instruments or tools used for measuring Dashboard ways to measure organizational performance (bar graph) ACHE American College of Healthcare Executives: professional organization for Healthcare Executives/Managers. TJC The Joint Commission: is a United States based nonprofit tax-exempt organization that accredits more than 20,000 heath care organizations and programs in the United States. CMS Centers for Medicare and Medicaid Services: is a federal agency within the United States Department of Health and Human Servies leadership competencies More forward thinking set direction for the organization Motivate employees and stakeholders Keep entity on course Effective spokespersons Determine straggles for future Transform organization Leadership protocals Professionalism Reciprocal trust and respect Confident, optimist, passionate Being visible Open communicator Risk taker Admitting fault Extrinsic Rewards: TANGIBLES Money Benefits Flexible schedules Job responsibility Promotions Praise/ feedback Motivational Strategies Except the best Reward the desired behavior Create a FUN(Focused, Unpredictable, Novel) approach Reward employees to enhance performance and motivate Tailor reward Focus on revitalizing employees Get subordinates to take responsibility for their own motivation Play to employee's strengths, promote high performance, focus on how they learn