BCOM Exam 2 Questions with complete solution 2023

BCOM Exam 2 Questions with complete solution 2023Define the two following concepts and provide four examples of each: Abstract words Concrete words Abstract: intangible object (toy, car, book, movie) Concrete: something we can see and touch (Malibu Barbie toy, Toyota Corolla 2010, History of Roman Art by Tuck, Steven L., Zootopia) Identify the 6 qualities of good writing and find a credible example demonstrating these qualities (i.e. the news, an academic article, etc). Include the APA citation and link to the article for other students to read. Ten C's: complete, concise, clear, conversational, correct, coherent, credible, complete, courteous, considerate Complete, clear, correct, coherent, credible, courteous How are oral and written communication similar and different from each other? BOTH SHARE: - share 8 basic communication components - use verbals and nonverbals ORAL: - typically synchronous WRITTEN: - typically asynchronous (different times) ELEMENTS OF COMMUNICATION: - source: email vs phone call - receiver: listening or reading - message: verbally asking someone to participate, email statement asking someone to participate - channel: telephone vs email - feedback: explicitly say vs email reply - environment: traveling and getting a phone call vs at a desk and receive the email - context: after phone call, expect a call-in information email vs after sending email, expect someone to later dial/connect and to check the email for the call-in information to join this call - interference: having missed the call bc of a different time zone vs waiting for a phone call but the person doesn't call What's the difference between verbal and nonverbal communication? - verbal: use of words - nonverbal: body language What are the six basic qualities of good business writing? "Ten C's" complete, concise, clear, conversational, correct, coherent, credible, complete, courteous, considerate What are the three styles of writing? How do you figure out which style to use? 1. colloquial: informal, conversational, may use slang or local expressions 2. casual: familiar, everyday expressions, doesn't emphasize hierarchy or social rank 3. formal: professional expression, emphasizes rules, regulations, and order How can not sweating the small stuff impact people's perception of you? ... What is bypassing? When can it occur? - misunderstanding that occurs when the receiver completely misses the source's intended meaning - words mean different things to different people e.g., source says you all have an assignment that is due soon (what is soon to the receivers?)