Mera customer service 71-80 Questions and Answers 2023

Mera customer service 71-80 Questions and Answers 2023 What are the best kinds of questions to ask to a customer to encourage conversation? Open-ended As a sales associate, your goal is to: Keep the customer coming back You are a car salesman at a new car dealership. A customer is gathering information before making the final decision on her new car. You have suggested the car that seems to be the best choice based on what she has stated when you questioned her. After taking a test drive, the customer decided to continue to look at other car options. What is your best response to her? I agree. You should give your decision more thought. It is important that you are 100% satisfied. Here is my card in case you have additional questions. Showing the customer that you and your store stand behind the products and services you sell: Shows a professionalism that builds customer loyalty When customers come to you with complaints, you need to: All of the above A person approaches you and tells you of many complaints he has about your department. You should first. Check into the legitimacy of the complaints That the delivery people were courteous an careful That the delivery people were courteous and careful Dominique is shopping for a new winter coat. with the help of a salesperson,she has narrowed it down to 2 coats. which is the best way for the sales associate to continue the conversation? Non of these are appropriate to continue Which of the following is not a product benefit for a new sweater? The fabric is soft and will last through many washes Which of the following items would NOT be an appropriate finishing touch to your service? Send a postcard thanking a customer for letting you help him select a gift for his wife