DIGITALISERING IN DE
BEROEPSPRAKTIJK
SPLUS2B0F64
SJDVTF2Z
Kotiso, Afra
1 april 2020
, Inhoud
Hoofdstuk 1 .............................................................................................................................................................................. 2
1.1 Aanleiding ...................................................................................................................................................................... 2
1.2 Doelstelling.................................................................................................................................................................... 2
1.3 Leeswijzer ..................................................................................................................................................................... 2
Hoofdstuk 2 .............................................................................................................................................................................. 3
2.1 De publieke dienstverlening........................................................................................................................................ 3
2.2 Doelgroep van organisatie .......................................................................................................................................... 3
2.3 Belanghebbende-analyse ........................................................................................................................................... 4
2.4 Gevolgen van digitalisering publieke dienstverlening op macro-, meso- en microniveau ................................. 6
Hoofdstuk 3 .............................................................................................................................................................................. 7
3.1 Beoordeling digitale dienstverlening .......................................................................................................................... 7
3.2 Evaluatie gebruikers .................................................................................................................................................... 8
Hoofdstuk 4 ............................................................................................................................................................................ 10
4.1 Conclusie ..................................................................................................................................................................... 10
4.2 Advies .......................................................................................................................................................................... 10
4.3 Reflectie ....................................................................................................................................................................... 10
Bibliografie .............................................................................................................................................................................. 12
1
BEROEPSPRAKTIJK
SPLUS2B0F64
SJDVTF2Z
Kotiso, Afra
1 april 2020
, Inhoud
Hoofdstuk 1 .............................................................................................................................................................................. 2
1.1 Aanleiding ...................................................................................................................................................................... 2
1.2 Doelstelling.................................................................................................................................................................... 2
1.3 Leeswijzer ..................................................................................................................................................................... 2
Hoofdstuk 2 .............................................................................................................................................................................. 3
2.1 De publieke dienstverlening........................................................................................................................................ 3
2.2 Doelgroep van organisatie .......................................................................................................................................... 3
2.3 Belanghebbende-analyse ........................................................................................................................................... 4
2.4 Gevolgen van digitalisering publieke dienstverlening op macro-, meso- en microniveau ................................. 6
Hoofdstuk 3 .............................................................................................................................................................................. 7
3.1 Beoordeling digitale dienstverlening .......................................................................................................................... 7
3.2 Evaluatie gebruikers .................................................................................................................................................... 8
Hoofdstuk 4 ............................................................................................................................................................................ 10
4.1 Conclusie ..................................................................................................................................................................... 10
4.2 Advies .......................................................................................................................................................................... 10
4.3 Reflectie ....................................................................................................................................................................... 10
Bibliografie .............................................................................................................................................................................. 12
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