Unit 7 – Principles of safe practice in health and social care
Keeping people safe – task 1
P1: Explain the implications of a duty of care in a selected health or social care
setting.
Duty of care in health and social care is a legal obligation to make sure everyone
else around you are safe. (www.mindtools.com, n.d.). When vulnerable individuals
with learning difficulties have experienced abuse or neglect in the past if may be
hard for them to trust other individuals as they are now set to think that’s what other
humans do, so the healthcare professional will need to help try and gain their trust in
order to form a supporting relationship with the individual. The professional will also
need to hold in mind how actions can harm a service users self esteem To uphold
Sally’s rights, the ‘going forward’ training centre need to make the correct staff give
out the medication as they know what they are doing and would have been aware of
Sally’s medication. The staff who should not be giving out the medication can take
over the other jobs. Therefore, the right staff have enough time to give out to
medication to who needs it, even when they are busy, which can prevent sally from
having a seizure again.
It can be very challenging when balancing an individuals rights when there can be
serious risks involved. An example of this can be abortions. Some people may have
an abortion as they will feel like theyre not ready to become a parent, they may have
accidentally gotten pregnant or even gotten pregnant through sexual assault such as
rape. There are many examples of risks the individual will need to know about
having an abortion. Some of the physical risks can be that it may cause infections to
the womb, the pregnancy might not stop or not be completely gone and may have
heavy bleeding. Some of the mental risks can be the individual developing
depression anxiety or some individuals may turn to alcohol or drugs and start
abusing their bodies with these substances. This is why it is very important for the
professional to balance an individuals rights with risks as theyre there to support the
individual when making their own decision, but can help the individual when labelling
the risks so they are aware of that they could go through. This is also important when
balancing individuals rights when risks are involved even if its not as serious as this
scenario, and can be simple daily tasks that an individual with a learning difficulty
,may struggle to do, so health professionals will need to help out there. When
balancing an individuals rights with risks involved, the professional will need to put
the individuals thoughts first instead of putting their thoughts in place. If a
professional does this, they are upholding the individuals rights into making
decisions on their own, but if the professional was to put their thoughts over the
individuals, it may make the individual feel as if theyre taking their rights away. when
it comes to decision making in the future, the individual may get anxious when
making their own decisions and feel as if they cant, so the professional will need to
be mindful of when the individual makes their own decisions, which will help promote
individual rights across the setting. In case study 4, staff can balance Sallys
individual rights as with sally having a learning difficulty, some tasks may be more
difficult for her to complete than others, so balancing her individual rights here is
important as she has a right in saying wether she needs support or not when
carrying out a task in order for her to gain her independence back. However, when
there are risks involved, the professional will need to recognise these risks and take
into consideration wether they think sally will need support or not, also, service user
will need to consider these risks as well. But if sally refuses any kind of support, then
the professional will need to accept that and let her carry out her independence, as
they don’t want to let say’s feel as if theyre taking her rights away in decision making
and make her feel like she isn’t allowed to voice up her choices.
To protect an individual's health, safety and wellbeing, staff must follow their duty of
care equally to every patient they treat. Staff should follow the health and safety work
act 1974, which is a policy set out from the government that takes place within all
work settings to ensure staff and individuals who visit the workplace are safe, to
make sure health and safety is in place. Staff will need to make sure they know what
this policy is to write up procedures, which is a set of rules, for staff to follow to keep
everyone safe. Staff should show their duty of care through the 6 c’s: care, courage,
competence, commitment, communication, and compassion.
If staff fail to uphold their duty of care, it can cause serious and upsetting risks. For
example, if staff were to fail to uphold their duty of care in the health and safety
setting, some consequences can be life threatening for patients such as death could
, occur if they’re not being looked after properly, and in this case for the healthcare
practitioner, they would lose their job and could potentially end up in prison. To not
uphold their duty of care in a workplace, it will be classed as negligence, which is not
taking full care towards something.
In this case study, the care act 2014 is shown to not be in place with Sally's problem,
this protects people above the age of 18 who need care and vulnerable to abuse or
neglect. The equality act 2010, they have not treated sally equally and this can be
taken as discrimination towards people with disabilities as they also treated her
differently to others.
P2: Discuss ways in which complaints and appeals procedures address failure
in a duty of care in a selected health or social care setting.
A complaints policy is “a set of processes that allow a complaint to be made,
recorded and dealt with effectively” (O’Regan, 2021). Complaints can have its
advantages and disadvantages, after a staff review complaints, they can see where
they’ve made their mistakes and they can learn from them to improve their quality of
care. A disadvantage can be if a setting receives too many complaints, they could
lose their reputation and in the worst case the setting can shut down. In the health
and social care sector complaints may be made due to lack of duty of care, lack of
communication, if an individual feels as if they are being discriminated or whether
you should be assessed for social care by social services. There was a complaint
made in case study 4 from Sally’s mother because there was a delay in giving sally
her medication, which caused her to have a seizure, which is lack of duty of care.
The quality of care seems poor.
“When investigating a complaint, the complaint should be made within a year unless
there has been a delay which is beyond your control. There are many regulations
when investigating complaints such as: documenting the investigation, they should
be taken seriously and treated with respect, whoever makes the complaint should be
informed about the outcome and should be investigated by someone professional.”
(Billingham, 2016, pg.305). Making complaints can be a good thing, they can “help
identify problems and prevent escalation” (SCIE, 2020). After making a complaint,
people can feel more confident and people who complain can start to feel they have
a voice and feel good they may have made a change for the future. Just like in the
Keeping people safe – task 1
P1: Explain the implications of a duty of care in a selected health or social care
setting.
Duty of care in health and social care is a legal obligation to make sure everyone
else around you are safe. (www.mindtools.com, n.d.). When vulnerable individuals
with learning difficulties have experienced abuse or neglect in the past if may be
hard for them to trust other individuals as they are now set to think that’s what other
humans do, so the healthcare professional will need to help try and gain their trust in
order to form a supporting relationship with the individual. The professional will also
need to hold in mind how actions can harm a service users self esteem To uphold
Sally’s rights, the ‘going forward’ training centre need to make the correct staff give
out the medication as they know what they are doing and would have been aware of
Sally’s medication. The staff who should not be giving out the medication can take
over the other jobs. Therefore, the right staff have enough time to give out to
medication to who needs it, even when they are busy, which can prevent sally from
having a seizure again.
It can be very challenging when balancing an individuals rights when there can be
serious risks involved. An example of this can be abortions. Some people may have
an abortion as they will feel like theyre not ready to become a parent, they may have
accidentally gotten pregnant or even gotten pregnant through sexual assault such as
rape. There are many examples of risks the individual will need to know about
having an abortion. Some of the physical risks can be that it may cause infections to
the womb, the pregnancy might not stop or not be completely gone and may have
heavy bleeding. Some of the mental risks can be the individual developing
depression anxiety or some individuals may turn to alcohol or drugs and start
abusing their bodies with these substances. This is why it is very important for the
professional to balance an individuals rights with risks as theyre there to support the
individual when making their own decision, but can help the individual when labelling
the risks so they are aware of that they could go through. This is also important when
balancing individuals rights when risks are involved even if its not as serious as this
scenario, and can be simple daily tasks that an individual with a learning difficulty
,may struggle to do, so health professionals will need to help out there. When
balancing an individuals rights with risks involved, the professional will need to put
the individuals thoughts first instead of putting their thoughts in place. If a
professional does this, they are upholding the individuals rights into making
decisions on their own, but if the professional was to put their thoughts over the
individuals, it may make the individual feel as if theyre taking their rights away. when
it comes to decision making in the future, the individual may get anxious when
making their own decisions and feel as if they cant, so the professional will need to
be mindful of when the individual makes their own decisions, which will help promote
individual rights across the setting. In case study 4, staff can balance Sallys
individual rights as with sally having a learning difficulty, some tasks may be more
difficult for her to complete than others, so balancing her individual rights here is
important as she has a right in saying wether she needs support or not when
carrying out a task in order for her to gain her independence back. However, when
there are risks involved, the professional will need to recognise these risks and take
into consideration wether they think sally will need support or not, also, service user
will need to consider these risks as well. But if sally refuses any kind of support, then
the professional will need to accept that and let her carry out her independence, as
they don’t want to let say’s feel as if theyre taking her rights away in decision making
and make her feel like she isn’t allowed to voice up her choices.
To protect an individual's health, safety and wellbeing, staff must follow their duty of
care equally to every patient they treat. Staff should follow the health and safety work
act 1974, which is a policy set out from the government that takes place within all
work settings to ensure staff and individuals who visit the workplace are safe, to
make sure health and safety is in place. Staff will need to make sure they know what
this policy is to write up procedures, which is a set of rules, for staff to follow to keep
everyone safe. Staff should show their duty of care through the 6 c’s: care, courage,
competence, commitment, communication, and compassion.
If staff fail to uphold their duty of care, it can cause serious and upsetting risks. For
example, if staff were to fail to uphold their duty of care in the health and safety
setting, some consequences can be life threatening for patients such as death could
, occur if they’re not being looked after properly, and in this case for the healthcare
practitioner, they would lose their job and could potentially end up in prison. To not
uphold their duty of care in a workplace, it will be classed as negligence, which is not
taking full care towards something.
In this case study, the care act 2014 is shown to not be in place with Sally's problem,
this protects people above the age of 18 who need care and vulnerable to abuse or
neglect. The equality act 2010, they have not treated sally equally and this can be
taken as discrimination towards people with disabilities as they also treated her
differently to others.
P2: Discuss ways in which complaints and appeals procedures address failure
in a duty of care in a selected health or social care setting.
A complaints policy is “a set of processes that allow a complaint to be made,
recorded and dealt with effectively” (O’Regan, 2021). Complaints can have its
advantages and disadvantages, after a staff review complaints, they can see where
they’ve made their mistakes and they can learn from them to improve their quality of
care. A disadvantage can be if a setting receives too many complaints, they could
lose their reputation and in the worst case the setting can shut down. In the health
and social care sector complaints may be made due to lack of duty of care, lack of
communication, if an individual feels as if they are being discriminated or whether
you should be assessed for social care by social services. There was a complaint
made in case study 4 from Sally’s mother because there was a delay in giving sally
her medication, which caused her to have a seizure, which is lack of duty of care.
The quality of care seems poor.
“When investigating a complaint, the complaint should be made within a year unless
there has been a delay which is beyond your control. There are many regulations
when investigating complaints such as: documenting the investigation, they should
be taken seriously and treated with respect, whoever makes the complaint should be
informed about the outcome and should be investigated by someone professional.”
(Billingham, 2016, pg.305). Making complaints can be a good thing, they can “help
identify problems and prevent escalation” (SCIE, 2020). After making a complaint,
people can feel more confident and people who complain can start to feel they have
a voice and feel good they may have made a change for the future. Just like in the
