CTO Final Exam
As long as the CTOs fulfill their duties and responsibilities to the program it will be successful
although management does not support all the decisions. - ✔✔False
When communicating with computer technology, a CTO must use caution with this generation: -
✔✔Traditionalist
The CTO Coordinator's direct responsibility include all the following, except: - ✔✔Evaluating a
trainee's performance and behavior daily
Choose the incorrect color coding on the tracking sheet - ✔✔If the category is marked (N.O.) the
block will be blue
Baby Boomers have the "Why do I have to learn this?" approach to training. - ✔✔False
Accreditation can limit a communications center _____________ - ✔✔Liability and risk
exposure
When the listener is physically signaling they are listening is called: - ✔✔Non-Verbal Attending
, The CTO should specify possible consequences if performance standards are not met prior to
implementing a performance improvement plan. - ✔✔True
Poor communication skills by the CTO can result in: - ✔✔The trainee feeling personally
attacked
When the following is used in conjunction with the evaluation it ensures the evaluation to be
valid and reliable: - ✔✔Standardized Evaluation Guidelines
This generation prefers informal communication: - ✔✔Gen X
Good communication skills by the CTO can result in all the following except: - ✔✔A trainee
feeling personally attacked
Cannot be answered with yes or no: - ✔✔Open Ended Questions
Every telecommunicator shall be trained in the use of TDD/TTY procedures at a minimum every
_________: - ✔✔6 months
The following are elements of Performance Based Training, except: - ✔✔Less hands on time
The number of generations in the workforce today is: - ✔✔Four
As long as the CTOs fulfill their duties and responsibilities to the program it will be successful
although management does not support all the decisions. - ✔✔False
When communicating with computer technology, a CTO must use caution with this generation: -
✔✔Traditionalist
The CTO Coordinator's direct responsibility include all the following, except: - ✔✔Evaluating a
trainee's performance and behavior daily
Choose the incorrect color coding on the tracking sheet - ✔✔If the category is marked (N.O.) the
block will be blue
Baby Boomers have the "Why do I have to learn this?" approach to training. - ✔✔False
Accreditation can limit a communications center _____________ - ✔✔Liability and risk
exposure
When the listener is physically signaling they are listening is called: - ✔✔Non-Verbal Attending
, The CTO should specify possible consequences if performance standards are not met prior to
implementing a performance improvement plan. - ✔✔True
Poor communication skills by the CTO can result in: - ✔✔The trainee feeling personally
attacked
When the following is used in conjunction with the evaluation it ensures the evaluation to be
valid and reliable: - ✔✔Standardized Evaluation Guidelines
This generation prefers informal communication: - ✔✔Gen X
Good communication skills by the CTO can result in all the following except: - ✔✔A trainee
feeling personally attacked
Cannot be answered with yes or no: - ✔✔Open Ended Questions
Every telecommunicator shall be trained in the use of TDD/TTY procedures at a minimum every
_________: - ✔✔6 months
The following are elements of Performance Based Training, except: - ✔✔Less hands on time
The number of generations in the workforce today is: - ✔✔Four
