CPXP Exam Study Guide | 226 Questions with 100% Correct Answers | Verified | Updated 2023

CPXP Exam Study Guide | 226 Questions with 100% Correct Answers | Verified | Updated 2023 How did the report of quality measures to CMS begin? Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS Hospital Consumer Assessment of Healthcare Providers and System What are some metrics for outcome of care? mortality, readmission, complications, hospital associated infections Describe "Pay for performance" provide financial incentives to hospitals, physicians, and other providers to carry out improvement and achieve optimal outcomes for patients What are some reasons patients may not voice their complaints? Don't know where to complain, afraid of retribution, not worth the trouble What are the IOM six aims of for quality (established in 2001) Safe, time, effective, efficient, equitable, patient-centered (STEEEP) What is the IHI triple aim? improve patient experience, improve health of populations, reduce per capita cost Describe health literacy capacity to obtain, process and understand basic health information needed to make appropriate health decisions What percentage of adults are estimated to have a proficient health literacy 12 % Which year was the American Society for Hospital Risk Management formed? 1980 What was the original name for the CMS Health Care Financing Administration What is the definition of Culture (Irwin Press) Culture exists when its members share values and behaviors that they take for granted What is empathy the ability to understand and share the feelings of another What percentage of CMS reimbursement is dependent on patient satisfaction scores 1% What are the 4 basic needs that should be met to create an ideal patient experience confidence, integrity, pride, passion In which year did hospitals establish patient advocates and representatives? 1965 In which year did the American hospital association develop patients bill of rights 1973 What is the RATER scale and when was it developed Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s) What are some of the key concepts of the Planetree model Importance of social support, patient/resident education, healing environment (design- iron curtain) In which year were Diagnostic Related Groups (DRG) introduced? 1983 What is the Emergency Medical Treatment and Labor Act (EMTALA) and when was it established requires hospitals to stabilize any patient who shows up in the ER regardless of ability to pay (1986) When was the Health Insurance Portability and Patient Protection Act (HIPPA) created? 1996 In which year did the IOM publish the report "To Err is Human" regarding the significance of medical errors 1999 What is the IPFCC Institute for patient family-centered care What are some of the limitations to the Press Ganey surveys low return rate, minorities underrepresented What is a "Likert" scale Ex: Very poor, poor, fair, good, very good What is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) first national standardized publicly reported survey of patients perceptions of hospital experience What are the main functions of the Office of Patient Relations Provide a centralized mechanism for addressing patient concerns, liaison between patients and medical providers What are the main goals of the Office of Patient Relations at Rush Understand service gaps through increased complaint capture Improve complaint resolution time What is a level 1 complaint concern addressed immediately by employee What is a level 2 complaint addressed at employee or escalated to management with additional tools (coupons, parking, flowers) What is a level 3 complaint employee escalates to manager refers patient/family or concern to patient relations What are the characteristics of hospitals that did well with value based purchasing? smaller, didn't train residents, more affluent patient mix, for profit What are the characteristics of hospitals that did NOT do well with value based purchasing? bigger, teaching hospitals, poor patients, govt owned What is the goal of Partnership for Patients decrease preventable hospital-acquired conditions, decrease preventable complications during care center transition When did Medicare Physician Pay for Performance begin? started in 2015 for some physicians and physician groups- projected to be for all physicians by 2017 What does the RUSH way stand for? systematic approach to process improvement (Ready, understand, solve, hold) Time frame that AHA establishes membership group: National society for patient representation and consumer affairs early 70's Which year did AHA develop and adopts patients bill of rights? 1973 What was the Karen Quinian case? Young women slipped into coma after drug interaction with alcohol (ethics of euthanasia)