CIST 2921 Final Exam Review

CIST 2921 Final Exam Review Which of the following is true of program managers? a. They provide leadership and direction for project managers heading the projects within a program. b. They are responsible solely for the delivery of project results. c. They report to project managers who represent the next level in the hierarchy. d. They recognize that managing a program is simpler than managing a project. They provide provide leadership and direction for project managers heading the projects within a program. Project procurement management mainly involves: a. buying goods and services for a project from outside the performing organization. b. generating, collecting, disseminating, and storing project information. c. identifying and analyzing stakeholder needs while managing and controlling their engagement. d. making effective use of the people involved with the project. buying goods and services for a project from outside the performing organization. true T/F: A project's stakeholders includes its customers, users, and suppliers. program A(n) _____ is "a group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually." personal values Ethics is a set of principles that guides decision making based on _____ of what is considered right and wrong. human resource Team building exercises and motivation techniques are tools used in _____ management. a. human resource b. scope c. procurement d. cost human relations Soft skills are also known as _____ skills. true T/F: Stakeholder analyses, work requests, and project charters are tools used in integration management. primary customer A project's sponsor is also known as a(n) _____. project environment knowledge Martha works as a project manager at a bank. Due to certain changes in external factors, Martha needs to make a few alterations in the tactical goals of her project. In such a scenario, which of the following will best help Martha cope with the change? a. Project environment knowledge b. Motivation c. Negotiation d. Soft skills Describe the triple constraint. What are the three components and what is the relationship between them? Every project is constrained in different ways by its scope, time, and cost goals. These limitations are sometimes referred to in project management as the triple constraint. To create a successful project, a project manager must consider scope, time, and cost and balance these three often-competing goals. He or she must consider the following: Scope: This goal involves questions such as, "What work will be done as part of the project? What unique product, service, or result does the customer or sponsor expect from the project? How will the scope be verified?" Time: This goal encompasses questions such as, "How long should it take to complete the project? What is the project's schedule? How will the team track actual schedule performance? Who can approve changes to the schedule?" Cost: This goals deals with questions such as, "What should it cost to complete the project? What is the project's budget? How will costs be tracked? Who can authorize changes to the budget?" Managing the triple constraint involves making trade-offs between scope, time, and cost goals for a project. Experienced project managers know that they must decide which aspect of the triple constraint is most important. If time is most important, one must change the initial scope and/or cost goals to meet the schedule. If scope goals are most important, one may need to adjust time and/or cost goals. Project communications management Which of the following project management knowledge areas primarily involve generating, collecting, disseminating, and storing project information? a. Project cost management b. Project time management c. Project communications management d. Project procurement management checklist A _____ is a tool used in quality management. a. request for proposal b. checklist c. critical path analysis d. probability matrice What are some of the qualities of a good project manager? Explain. Project managers often take on the role of both leader and manager. Good project managers know that people make or break projects, so they must set a good example to lead their team to success. They are aware of the greater needs of their stakeholders and organizations, so they are visionary in guiding their current projects and in suggesting future ones. Companies that excel in project management grow project "leaders," emphasizing development of business and communication skills. Yet good project managers must also focus on getting the job done by paying attention to the details and daily operations of each task. The best project managers have leadership and management characteristics; they are visionary yet focused on the bottom line. Above all else, good project managers focus on achieving positive results. true T/F: Project managers work with the project sponsors to define success for particular projects. false T/F: The only responsibility of a project manager is to meet the specific scope, time, and cost goals of a project. false T/F: To be a successful manager, the only skills an IT project manager needs to possess is excellent technical skills. portfolio project management _____ software integrates information from multiple projects to show the status of active, approved, and future projects across an entire organization. resources Galaxy, a construction company, buys a particular brand of tiles manufactured by Tiles and Floors, an eco-friendly tile manufacturing company. However, Tiles and Floors has declared bankruptcy and closed down. At present, Galaxy is facing a crisis because there are no other manufacturers in the market that supplies eco-friendly tiles. Which of the following constraints is Galaxy currently facing? a. Time b. Cost c. Resources d. Scope true T/F: Maturity models, statistical methods, and test plans are examples of tools used in quality management. champion Some projects have a senior manager called a(n)_____ who acts as a key proponent for a project. false T/F: The best way to sustain a project is to withhold the required money, human resources, and visibility for the project. true T/F: Project managers in matrix organizations have staff from various functional areas working on their projects. Discuss four key issues project managers must address when working on global projects. Communications. Because people work in different time zones, speak different