APCO Fire exam study Guide

Mutual aid - Answer- is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response Mutual response - Answer- similar to mutual aid, however mutual response requires the simultaneous dispatch of multiple resources for certain emergencies, such as high-rise fires and water etc A Policy - Answer- is a guide to thinking A Procedure - Answer- is a guide to action open ended questions - Answer- are questions that cannot be answered with yes or no paraphrasing - Answer- a brief rephrasing of information provided by the sender reflecting feelings - Answer- repeating in a short declarative statement the emotions or feelings that the sender is communicating inference - Answer- the deriving of a conclusion based upon something known or assumed. the 5 w's - Answer- where - what - when - who - weapons vehicle description - Answer- C- Color Y- Year M- Make/Model B- Body A- Additional information L- license num/expiration date S- State/province of license. persistent repetition - Answer- requires that the request be repeated each time in the same way. used for hysterical callers. ALI - Answer- Automatic Location Identification. The calling party's address and dispatch information ANI - Answer- Automatic Number Identification. The calling party's telephone number basic 9 1 1 - Answer- a system that provides dedicated lines for carrying 9 1 1 calls to the psap closes