MERA test exam 2023 with 100% correct answers

When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and: Service with a smile A person approaches you and tells you of many complains. You should first: Check into the legitimacy of the complaints. A customer approaches the service desk with a toy doll. She says that she bought the doll from her niece's birthday a month ago and that the doll no longer speaks. Which of these should the associate say FIRST? with this kind of toy, it's always best to check the batteries first. Let me check them for you. If an appliance or computer is being shipped, you might call the customer to be certain it was delivered on time and in good condition and: That the delivery people were courteous and careful The warranty is an excellent tool for you to use to: Reassure the customer about a product's quality Dominque is shopping for a new winter coat. With the help of a salesperson, she has narrowed it down to 2 coats. Which is the best way for the sales associate to continue the conversation? none of these appropriate to continue. If your company does not have a manual that describes all the major product warranties, you should: Create your own by making copies of the various product warranties and relate information Which of the following is not the product benefit for a new sweater? The fabric is soft and will last through many washes Cheryl works at sears and is assigned to sell an elliptical training machine. Cheryl completed the product training a week ago. Demonstrate the elliptical machine in the store with customers until she is familiar with its features Which of the following items would NOT be an appropriate finishing touch touch to your service? Send a postcard thanking a customer for letting you help him select a gift for his wife.