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2020 ServiceNow CSA Exam with complete solutions

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2020 ServiceNow CSA Exam What are the four components of Application Navigator - ANSWER-All applications tab Favorites tab Your history tab Filter navigator Three components of the Now Platform Interface? - ANSWER-Banner Frame Application Navigator Content Frame Different interfaces for accessing ServiceNow instance? - ANSWER-Now Platform UI Service Portal ServiceNow mobile Classic ServiceNow Agent What is a collection of users who share a common purpose? - ANSWER-A Group A collection of permissions used to grant access to applications and other parts of the platform, and assign security rights - ANSWER-A Role Name the Base system roles - ANSWER-System Administrator Specialized Administrator Fulfiller (ITIL) Approver and Requester What is a column? - ANSWER-One field What is the anatomy of list? - ANSWER-Title Bar List Filters/Breadcrumbs Column Headings Column Header Search Field Values Name the context Menu types - ANSWER-List Context Menu Column Context Menu Record Context Menu The three components that make up a filter condition - ANSWER-Field Operator Value Defines the elements that appear when a user opens a form or a list - ANSWER-A view Where can you configure a list layout? (According to eBook) - ANSWER-From list, click any column context menu, select: Configure List Layout This modifies the layout of a list for an individual user. It does not affect the platform default - ANSWER-A personalized list What are available search functions in ServiceNow? - ANSWER-Wildcards Phrase searches Searching lists Boolean operators Attachment searches International character sets

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2020 ServiceNow CSA Exam

What are the four components of Application Navigator - ANSWER-All applications tab

Favorites tab

Your history tab

Filter navigator



Three components of the Now Platform Interface? - ANSWER-Banner Frame

Application Navigator

Content Frame



Different interfaces for accessing ServiceNow instance? - ANSWER-Now Platform UI

Service Portal

ServiceNow mobile Classic

ServiceNow Agent



What is a collection of users who share a common purpose? - ANSWER-A Group



A collection of permissions used to grant access to applications and other parts of the platform, and
assign security rights - ANSWER-A Role



Name the Base system roles - ANSWER-System Administrator

Specialized Administrator

Fulfiller (ITIL)

Approver and Requester



What is a column? - ANSWER-One field

, What is the anatomy of list? - ANSWER-Title Bar

List Filters/Breadcrumbs

Column Headings

Column Header Search

Field Values



Name the context Menu types - ANSWER-List Context Menu

Column Context Menu

Record Context Menu



The three components that make up a filter condition - ANSWER-Field

Operator

Value



Defines the elements that appear when a user opens a form or a list - ANSWER-A view



Where can you configure a list layout? (According to eBook) - ANSWER-From list, click any column
context menu, select:

Configure >List Layout



This modifies the layout of a list for an individual user. It does not affect the platform default - ANSWER-A
personalized list



What are available search functions in ServiceNow? - ANSWER-Wildcards

Phrase searches

Searching lists

Boolean operators

Attachment searches

International character sets

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