MOPAR EXAM22 - Understanding Mopar Services (Rated A+)

MOPAR EXAM22 - Understanding Mopar Services (Rated A+) Factory-trained technicians perform standard Express Lane Services on vehicles, such as oil and filter change, tire rotation, fluid top off and ______. complimentary multi-point inspection The Mopar Vehicle Protection (MVP) _______ plan provides extended, Stellantis-backed coverage on more than 5,000 components. Maximum Care How many years of complimentary maintenance do Wagoneer retail customers receive with the Wagoneer Client Services program? 5 years Which of the following is NOT available on the M website? Ability to lock/unlock the vehicle Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and which other service? Fuel delivery Express Lane Service departments are back by which brands? Mopar, Pennzoil, Magneti Marelli Which customers are eligible to receive Ownership benefits? All customers How can you ensure that your customer has completed their enrollment setup before leaving the dealership? Have the customer perform an action using their vehicle's phone app Customers can contact Stellantis Roadside Assistance via their vehicle's mobile app or the ______. Roadside Assistance phone number How can you help customers manage unexpected vehicle expenses? Recommend applying for the DrivePlus Mastercard Stellantis Roadside Assistance is available 24 hours a day, ______ a week. 7 days _______ is an Ownership benefit that helps customers track the status of a repair, see details of their work order and interact with their Service Advisor in real-time. Service Status Where can you find VIN-specific information about available Connected Services and radio features? Owner Support Plus When should you help your customer complete the enrollment process for their vehicle's benefits? Before they leave the dealership Using the data from _______, dealerships can proactively reach out to customers for their specific Service and Sales needs. connected vehicles ________ is responsible for taking care of every customer who visits your dealership. Everyone Which of the following is NOT true about Connected Services? Free subscription for 3 years Which of the following is NOT true about the DrivePlus Mastercard? Limited cashback on Mopar purchases Jeep Wave and Wagoneer Client Services are available _________. 24 hours a day, 7 days a week The focus of Mopar Customer Care is ______. People The Jeep Wave program is _______ for the first year. complimentary Which Prepaid Maintenance Plan can be sold in the Service Lane? Lube, oil and filter plans