PGA 3.0 Level 2 Study Guide

The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility-wide business plan that includes concrete goals with strategies for meeting them. (T/F) - Answer- True What department is considered the core business unit of most facilities? - Answer- Golf Operations Policies and procedures are port of which support element of the golf operation's organization? - Answer- Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? - Answer- Golf Operation is very core and center of the golf business plan What is the principal focus of golf operations? Systems Operational Manual - Answer- What combination of interaction strategies would be the first choice for promoting a positive facility-wide culture? - Answer- Involving and Supporting From a functional perspective, a vendor is what kind of resource? - Answer- Financial What must exist for a facility to have a positive culture? - Answer- Resources What would a typical organizational chart of a golf operation show? - Answer- Staff roles and the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - Answer- Size of facility and number of resources What determines the complexity of a facility's organization chart? Size of facility, number of services offered, type of facility, mission - Answer- Staff is considered a tangible facility resource? (T/F) - Answer- True What intangible resource is key to enabling and facilitating peak performance? - Answer- Culture How can facilities foster a positive culture of improvement? - Answer- Open communication and discussion How can a facility foster a culture of improvement? - Answer- Evolving / Everyone on board