NCOA DL Questions & Answers

Problem Solving - ANSWER ______ is the process or art of finding a solution to a problem. Problem Framing - ANSWER _______ is the process of describing and interpreting a stated problem to arrive at a problem statement. Differing perspectives - ANSWER ________ are inevitable when participants bring their differing expertise and experience to a problem. the five-why method - ANSWER The ______ aids in determining the cause-effect relationships in a problem or a failure event. fish bone diagram - ANSWER The diagram used to depict the relationship between specific categories of process inputs and the undesirable output is known as the _______________. generating solutions - ANSWER When __________, the first thing to keep in mind is the more the better. decision analysis matrix tool - ANSWER The ________ is particularly powerful where you have a number of good alternatives to choose from, and many different factors to take into account. bias - ANSWER A ________ is a tendency, inclination, or prejudice toward or against something or someone. planning and preparation - ANSWER The key to successful implementation is ________. monitoring - ANSWER You should identify whether or not the results being achieved are fixing the problem, and if not ____________ is required. Brainstorming - ANSWER A technique designed to stimulate a chain reaction of ideas relating to a problem. brainstorming technique - ANSWER Structured, unstructured, and silent approaches are all ____________. Negotiation - ANSWER ______ is a communication process involving two or more people/groups where the parties have a degree of difference in positions, interest, goals, values or beliefs or the parties strive to reach an agreement on issues or course of action. trust - ANSWER The foundation of relationships with others and faith in system is called ______. information - ANSWER When you trust the person or group with whom you are engaged in negotiations, you believe the ____________ they present is truthful and accurate. Personal Power - ANSWER _______ Power is made up of Referent, Information, and Expert. Position Power - ANSWER Coercive, Reward, Connection, and Legitimate power are __________ Powers. Options - ANSWER Defining the problem and identifying possible resources are all ______ to potentially solve a problem. who, stakes, situation - ANSWER Knowing the _______, the ________, and the _________ is critical in determining how to negotiate. Task Orientation - ANSWER Depending on the stakes and situation, this approach places more importance on reaching an outcome, solution, or resolution. People Orientation* - ANSWER This approach centers on the relationship that exists between the individuals or groups involved. Cooperative Negotiation Strategy - ANSWER The _______ strategy depends heavily on each party's collaborative efforts and desire to achieve a mutually satisfactory outcome. BATNA - ANSWER A ________ is an alternative that, should negotiations fail, you are willing and able to execute without the opposite negotiator's participation or permission. preparedness* - ANSWER The capacity of parties to decide it is in their best interest to negotiate an agreement rather than to continue a dispute. Ripeness - ANSWER _________ means that it is good timing to negotiate. Distributive - ANSWER ________ negotiations are usually over a single-issue and considered win-lose. integrative - ANSWER The type of negotiation that does not see resources as necessarily fixed and should be approached as a win-win situation is ___________. System 1 thinking - ANSWER This type of is a vital decision-making tool that operates in the background of your mind. analytical thinking - ANSWER NCOs better solve problems by visualizing information given, details, and situations from different points of view using: System 2 thinking - ANSWER This type of thinking is broad and informed problem-solving and deliberate decision making. Adaptive thinking - ANSWER This type of thinking is employed in complex, challenging, and often stressful situation. Creative thinking - ANSWER Keeping an open mind, employing active listening, and encouraging fresh perspectives to generate new and improved systems, process, and solutions are part of: Innovative thinking - ANSWER The creation of the wheel, telephone, automobile, and internet are all types of: Repetition - ANSWER A goal of deliberate practice is to develop habits that operate expertly and automatically through: Focused feedback - ANSWER Providing feedback and constructive criticism to a learner at regular intervals is characterized as this type of deliberate practice. Revolutionary Innovation - ANSWER New and better ideas that may dismantle the existing structure of the organization are: Evolutionary innovations - ANSWER Innovations focused on identifying areas that represent something "distinctly new and improved" are: Efficiency Innovation - ANSWER Cutting costs, reducing cycle time, and improving quality are examples of: