CAPM/PMP All-in-One Exam Guide Chapter 5 Question and Answer 2023

8/80 Rule - A planning heuristic for creating WBS which states the work package in a WBS must take no more than 80 hours of labor to create and no fewer than 8 hours of labor to create. Active observation - The observer interacts with the worker to ask questions and understand each step of the work being completed; in some instances the observer could serve as an assistant in doing the work. Affinity diagrams - When stakeholders create a large number of ideas, you can use this to cluster similar ideas for further analysis. Alternative identification - A scope definition process of finding alternative solutions for the project customer while considering the customer's satisfaction, the cost of the solution, and how the customer may use the product in operations. Brainstorming - This approach encourages participants to generate as many ideas as possible about the project requirements. No idea is judged or dismissed during the brainstorming session. Change control system (CSS) - Documented in the scope management plan, this system defines how changes to the project scope may be allowed. Change management plan - This subsidiary plan defines how changes will be allowed and managed within the project. Code of accounts - A hierarchical numbering system for each item in the WBS. Configuration management plan - This subsidiary plan defines how changes to the features and functions of the project deliverables will be monitored and controlled within the project.