Lenovo Warranty Service Authorization Exam (RWST016) 2023
Latest Exam
1. Our mainstream products include: ThinkPad & ThinkCentre
2. The Lenovo Brand Strategy is about being: Unexpected and enabling progress
in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
3. What utilities are used to update a Lenovo branded system, after a system board
has been replaced? (select all that apply): BIOS update
4. It is important to understand how to provide good customer service be- cause: A
customer is not someone to argue with.
5. Which of the following cable management solutions can be found in desktop
systems? (Select all that apply): Zip ties
AND
Snap clips
6. Who provides the shipping container to the customer when a system needs to
be shipped to the service depot?: Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
7. Which of the following statements are true about replacing the thermal
compound on a laptop?: Spread the thermal compound until the entire surface is
covered.
8. What question needs to be asked, after determining the component with a
problem?: When does the issue occur?
9. Which of the following is the correct thermal paste to use on Lenovo
systems?: Shin-Etsu Microsi X23-7783D
10.What does PCIe stand for?: Peripheral Component Interconnect Express
11.Which of these tools would be recommended for use in servicing Lenovo systems?
, Lenovo Warranty Service Authorization Exam (RWST016) 2023
Latest Exam
(Select all that apply): Spudger
AND
Latest Exam
1. Our mainstream products include: ThinkPad & ThinkCentre
2. The Lenovo Brand Strategy is about being: Unexpected and enabling progress
in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
3. What utilities are used to update a Lenovo branded system, after a system board
has been replaced? (select all that apply): BIOS update
4. It is important to understand how to provide good customer service be- cause: A
customer is not someone to argue with.
5. Which of the following cable management solutions can be found in desktop
systems? (Select all that apply): Zip ties
AND
Snap clips
6. Who provides the shipping container to the customer when a system needs to
be shipped to the service depot?: Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
7. Which of the following statements are true about replacing the thermal
compound on a laptop?: Spread the thermal compound until the entire surface is
covered.
8. What question needs to be asked, after determining the component with a
problem?: When does the issue occur?
9. Which of the following is the correct thermal paste to use on Lenovo
systems?: Shin-Etsu Microsi X23-7783D
10.What does PCIe stand for?: Peripheral Component Interconnect Express
11.Which of these tools would be recommended for use in servicing Lenovo systems?
, Lenovo Warranty Service Authorization Exam (RWST016) 2023
Latest Exam
(Select all that apply): Spudger
AND
