Performance Management
Lecture Notes 2022/2023
1
, Inhoudsopgave
Week 1: Performance & Performance Management ..................................................................................................................... 3
§1.1 Lecture: 7 February 2023 ................................................................................................................................................ 3
§1.2 Workgroup (9 February 2023; group 1: 13.00-15.00H) ................................................................................................. 7
§1.3 Study Questions.............................................................................................................................................................. 12
Week 2: Performance Management and Feedback and Feedforward (Shuai Yuan) ............................................................... 13
§2.1 Lecture – 14 februari 2023 ............................................................................................................................................ 13
§2.2 Workgroup – 16 February 2023 (Presentation 10%) .................................................................................................... 18
§2.3 Study Questions.............................................................................................................................................................. 21
Week 3: Case Presentation ............................................................................................................................................................. 22
§3.1 Lecture – 21 February ................................................................................................................................................... 22
§3.2 Workgroup – 23 February A.I. ...................................................................................................................................... 22
Week 4: Performance Management: intended and Unintended Effects .................................................................................... 25
§4.1 Lecture 28 February 2023 ............................................................................................................................................. 25
§4.2 Workgroup - 2 March 2023 ........................................................................................................................................... 31
§4.3 Study Questions.............................................................................................................................................................. 35
Week 5: Performance Management & Reward ........................................................................................................................... 36
§5.1 Lecture - 7 March 2023 ................................................................................................................................................. 36
§5.2 Workgroup - 9 March .................................................................................................................................................... 43
§5.3 Study Questions.............................................................................................................................................................. 45
Week 6: Star Performance (Integration) & Case Competition................................................................................................... 46
§6.1 Lecture - 14 March ........................................................................................................................................................ 46
§6.2 Workgroup - 17 March (Star Performance) .................................................................................................................. 46
§6.3 Study Questions.............................................................................................................................................................. 49
2
, Week 1: Performance & Performance Management
§1.1 Lecture: 7 February 2023
Evaluation
Exam (60%) Open ended questions on all materials and class discussions, including presentation of other
Monday 27 March students
2023 09-11 u 1. Description and explanation
2. Examples
3. Critique: pros and cons
4. Contrasts and compare
5. Apply
6. Connect topics from different sessions
Evaluation
TBC
Case (30%) Beiersdorf case solution
7,5 • Help Beiersdorf to set up a new performance management approach. Use one of the
following approaches:
• Holistic: look at Performance Management in the broad sense of the word. I.e.,
combining practices in a broad approach
• Focused & in-depth: choose one performance management practice and make an in-
depth design
Evaluation
The case solution should be based on the literature and takes a consultant’s perspective
• Quality of the solution, in terms of substantiation by the information in the course (50%)
• Quality of the solution in terms of its actionability and consultant approach (30%)
• Overall quality in terms of readability and clarity of information. This includes layout,
style, and grammar. Guidelines as given in Appendix (20%)
Presentation Topic opens one week before presentation (see folder each week). Two groups present for 10-15
(10%) minutes. Defend pros or cons as instructed
Thursday 16th Evaluation:
February • Content: depth / originality / clarity / critical attitude (70%)
7,8
• Delivery of message: structure / appearance / supporting materials (30%)
3
, What is performance?
From a Human Resource perspective.
- Pink: Employee; role
- Blue: Select & find a measures to to see
how they perform in the future
- Yellow: Set goals and performance
ongoing
- Green: Implementing Change
- Red: Climate where performance take
place.
Positive Work Role Behavior Model 3 Levels of performance (Caprini et al., 2017)
1. Proficiency = individual behaviors that can be formalized and anticipated in advance
a. Able to fulfill requirements (well trained)
2. Adaptive performance = behaviors in which individuals cope with, respond to, and/ or support
changes
a. How flexibly people can adapt to unexpected situations and still perform well
3. Proactive performance = individual agentic and self-starting, change-oriented, and future focused
behavior
a. Ability to take initiative and perform
3 levels of interdependence/analysis.
1. Individual task behavior
2. Team-member behaviors
3. Organization member behaviors
4
Lecture Notes 2022/2023
1
, Inhoudsopgave
Week 1: Performance & Performance Management ..................................................................................................................... 3
§1.1 Lecture: 7 February 2023 ................................................................................................................................................ 3
§1.2 Workgroup (9 February 2023; group 1: 13.00-15.00H) ................................................................................................. 7
§1.3 Study Questions.............................................................................................................................................................. 12
Week 2: Performance Management and Feedback and Feedforward (Shuai Yuan) ............................................................... 13
§2.1 Lecture – 14 februari 2023 ............................................................................................................................................ 13
§2.2 Workgroup – 16 February 2023 (Presentation 10%) .................................................................................................... 18
§2.3 Study Questions.............................................................................................................................................................. 21
Week 3: Case Presentation ............................................................................................................................................................. 22
§3.1 Lecture – 21 February ................................................................................................................................................... 22
§3.2 Workgroup – 23 February A.I. ...................................................................................................................................... 22
Week 4: Performance Management: intended and Unintended Effects .................................................................................... 25
§4.1 Lecture 28 February 2023 ............................................................................................................................................. 25
§4.2 Workgroup - 2 March 2023 ........................................................................................................................................... 31
§4.3 Study Questions.............................................................................................................................................................. 35
Week 5: Performance Management & Reward ........................................................................................................................... 36
§5.1 Lecture - 7 March 2023 ................................................................................................................................................. 36
§5.2 Workgroup - 9 March .................................................................................................................................................... 43
§5.3 Study Questions.............................................................................................................................................................. 45
Week 6: Star Performance (Integration) & Case Competition................................................................................................... 46
§6.1 Lecture - 14 March ........................................................................................................................................................ 46
§6.2 Workgroup - 17 March (Star Performance) .................................................................................................................. 46
§6.3 Study Questions.............................................................................................................................................................. 49
2
, Week 1: Performance & Performance Management
§1.1 Lecture: 7 February 2023
Evaluation
Exam (60%) Open ended questions on all materials and class discussions, including presentation of other
Monday 27 March students
2023 09-11 u 1. Description and explanation
2. Examples
3. Critique: pros and cons
4. Contrasts and compare
5. Apply
6. Connect topics from different sessions
Evaluation
TBC
Case (30%) Beiersdorf case solution
7,5 • Help Beiersdorf to set up a new performance management approach. Use one of the
following approaches:
• Holistic: look at Performance Management in the broad sense of the word. I.e.,
combining practices in a broad approach
• Focused & in-depth: choose one performance management practice and make an in-
depth design
Evaluation
The case solution should be based on the literature and takes a consultant’s perspective
• Quality of the solution, in terms of substantiation by the information in the course (50%)
• Quality of the solution in terms of its actionability and consultant approach (30%)
• Overall quality in terms of readability and clarity of information. This includes layout,
style, and grammar. Guidelines as given in Appendix (20%)
Presentation Topic opens one week before presentation (see folder each week). Two groups present for 10-15
(10%) minutes. Defend pros or cons as instructed
Thursday 16th Evaluation:
February • Content: depth / originality / clarity / critical attitude (70%)
7,8
• Delivery of message: structure / appearance / supporting materials (30%)
3
, What is performance?
From a Human Resource perspective.
- Pink: Employee; role
- Blue: Select & find a measures to to see
how they perform in the future
- Yellow: Set goals and performance
ongoing
- Green: Implementing Change
- Red: Climate where performance take
place.
Positive Work Role Behavior Model 3 Levels of performance (Caprini et al., 2017)
1. Proficiency = individual behaviors that can be formalized and anticipated in advance
a. Able to fulfill requirements (well trained)
2. Adaptive performance = behaviors in which individuals cope with, respond to, and/ or support
changes
a. How flexibly people can adapt to unexpected situations and still perform well
3. Proactive performance = individual agentic and self-starting, change-oriented, and future focused
behavior
a. Ability to take initiative and perform
3 levels of interdependence/analysis.
1. Individual task behavior
2. Team-member behaviors
3. Organization member behaviors
4
